What are the responsibilities and job description for the Front Desk Agent position at Courtyard Grand Rapids Airport?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a vibrant hospitality establishment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for the hospitality industry.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins and check-outs, while maintaining accurate guest records.
- Handle guest inquiries and requests efficiently, providing information about hotel services and local attractions.
- Operate multi-line phone systems to manage incoming calls and assist with reservations or guest services.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly.
- Maintain a clean and organized front desk area, adhering to hotel standards of presentation.
- Assist in managing guest relations, resolving complaints or concerns in a professional manner.
Qualifications
- Previous experience in hotel management or front desk roles is a plus.
- Strong customer service skills with the ability to engage positively with guests from diverse backgrounds.
- Bilingual or multilingual capabilities are highly desirable to enhance communication with our international guests.
- Familiarity with hospitality management software is advantageous, knowlwdge of Fosse is a plus .
- Excellent phone etiquette and the ability to handle multi-line phone systems efficiently.
- Strong organizational skills with attention to detail in managing bookings and guest information.
- A genuine passion for hospitality and guest services, contributing to an exceptional guest experience. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
- Referral program
Work Location: In person
Salary : $16