Front Office Manager Hotel- Courtyard Fort Lauderdale Airport & Cruise

Front Office Manager (Marriott Hotel- Courtyard Fort Lauderdale Airport & Cruise)

Overview

Step into a dynamic leadership role as a Front Office Manager (Marriott experience), where your energy and hospitality expertise will set the tone for exceptional guest experiences. You will oversee daily front desk operations, ensuring smooth check-in and check-out processes, delivering outstanding customer service, and maintaining a welcoming atmosphere. Your leadership will drive team performance, uphold hotel standards, and foster guest satisfaction at every touchpoint. This position offers an exciting opportunity to lead a vibrant front office team in a fast-paced hospitality environment, making every guest feel valued and cared for from arrival to departure.

Responsibilities

• Lead and supervise the front desk team to deliver seamless guest check-in and check-out experiences, ensuring efficiency and professionalism.
• Oversee night audit procedures, reconciling daily financial transactions accurately while maintaining security protocols.
• Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring high levels of satisfaction through exceptional customer service.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly and efficiently.
• Maintain accurate records of reservations, guest profiles, billing information, and other essential documentation using multi-line phone systems and hotel management software.
• Uphold phone etiquette standards by answering inquiries courteously and professionally across multiple communication channels.
• Foster a positive team environment through coaching, training on hospitality management practices, and promoting a culture of hospitality excellence.

Qualifications

• Proven experience in hotel management or front desk operations within the hospitality industry.
• Strong background in hospitality management with excellent customer service skills.
• Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations.
• Demonstrated proficiency in hotel management systems, multi-line phone systems, and night audit procedures.
• Exceptional communication skills with a focus on phone etiquette and guest relations.
• Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced resort or hotel setting.
• Previous experience in guest services roles with a passion for creating memorable hospitality experiences. Join us as a Front Office Manager and lead our front desk team to deliver memorable stays filled with warmth, professionalism, and exceptional service!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person