What are the responsibilities and job description for the Front Desk Agent (Marriott- FOSSE- experience) position at Courtyard Fort Lauderdale Airport and Cruise?
Front Desk Agent (Marriott- FOSSE- experience) Part Time
Courtyard Fort Lauderdale Airport & Cruise
**About Us:**
Join our prestigious team, where we pride ourselves on delivering exceptional experiences and creating memorable stays. We are searching for a dynamic and dedicated Front Desk Agent to be a part of our front office team. With a commitment to providing outstanding guest service, you will play a crucial role in ensuring a seamless experience for our visitors.
Key Responsibilities:
- Welcome and greet guests with warmth and professionalism upon arrival.
- Efficiently manage the check-in and check-out process using the FOSSE hotel management system.
- Address guest inquiries and resolve issues promptly and effectively to ensure total guest satisfaction.
- Provide information about hotel services, room features, and local attractions.
- Accurately process transactions such as room charges, cash payments, and credit card transactions.
- Maintain an organized and tidy front desk area.
- Collaborate with other departments to respond to guest requests.
- Follow all company safety and security procedures.
Requirements:
- Previous experience as a Front Desk Agent or similar role in a hospitality setting preferred.
- Experience with the FOSSE hotel management system is a plus.
- Exceptional communication and interpersonal skills.
- Strong problem-solving aptitude with a detail-oriented approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- High school diploma or equivalent required; additional hospitality qualifications are advantageous.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive team environment and leadership.
- Employee discounts on hotel rooms and services.
If you are passionate about hospitality and have the dedication to create exceptional guest experiences, apply today to join our Marriott family.
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Marriott is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.