What are the responsibilities and job description for the Front Desk Supervisor (Marriott Experience -FOSSE) position at Courtyard Coconut Grove by Marriott?
Front Desk Supervisor (Hotel Experience)
"Courtyard Coconut Grove"
Join our dynamic team at Courtyard Coconut Grove, where exceptional service meets comfort and style. Our hotel is renowned for providing guests with an extraordinary experience, and our front desk team plays a crucial role in upholding this standard. If you have a passion for hospitality and leadership, we would love to hear from you.
Job Description:
We are seeking a dedicated and motivated Front Desk Supervisor with hotel experience to lead our front desk team in delivering outstanding guest service. This role requires a blend of excellent customer service skills, leadership abilities, and administrative expertise to ensure the seamless operation of our front desk.
Key Responsibilities:
- Oversee daily operations of the front desk, ensuring efficiency and high-quality service delivery.
- Supervise, train, and support front desk staff to uphold hotel standards and guest satisfaction.
- Handle guest inquiries, requests, and concerns promptly and effectively, maintaining a positive image of the hotel.
- Manage room reservations, check-ins, and check-outs in accordance with hotel policies.
- Coordinate with other departments to ensure guest needs are met and exceed expectations.
- Monitor front desk inventory, supplies, and equipment; place orders as needed.
- Prepare and present regular reports on front desk activities and assist in financial transactions and cash management.
- Assist in resolving guest issues or emergencies and provide appropriate solutions.
- Maintain a welcoming and professional atmosphere in the lobby area.
Experience
- Proven experience in hospitality management or hotel front desk operations within a resort or hotel setting.
- Strong background in customer service, with excellent communication skills in multiple languages; bilingual abilities are highly desirable.
- Familiarity with night audit procedures, front desk systems (FOSSE) , and multi-line phone systems.
- Demonstrated leadership skills in supervising teams and managing guest relations effectively.
- Knowledge of hotel management software and reservation systems is preferred.
- Experience working in a fast-paced environment that requires multitasking and problem-solving skills.
- A passion for delivering exceptional hospitality experiences that create memorable stays for guests. Join us to lead with enthusiasm, elevate our guest services, and be part of a vibrant hospitality community committed to excellence!
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within a reputable hotel brand.
- A comprehensive benefits package, including health, dental, and retirement plans.
- An engaging and supportive work environment.
How to Apply:
If you are a dedicated professional with a knack for enhancing guest experiences and leading a team to success, we invite you to apply.
Join us at Courtyard Coconut Grove and be a part of creating unforgettable experiences for our guests!