What are the responsibilities and job description for the Front Desk Supervisor (Hotel Experience) position at Courtyard Coconut Grove by Marriott?
Front Desk Supervisor (Hotel Experience)
Courtyard Coconut Grove, 33133
Job Summary:
We are looking for an enthusiastic Front Desk Supervisor with hotel experience to oversee our front desk operations. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to lead and inspire a team. As a Front Desk Supervisor, you will ensure seamless check-in and check-out processes, maintain guest satisfaction, and handle any inquiries or issues that may arise.
Key Responsibilities:
- Supervise front desk staff to ensure efficiency and adherence to established standards.
- Manage check-in, check-out, and reservation processes.
- Address guest inquiries and complaints promptly and courteously.
- Train and mentor front desk personnel to maintain high levels of service.
- Monitor room availability, rates, and bookings.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Ensure compliance with all hotel policies and procedures.
- Handle cash and credit transactions, maintaining accuracy in financial transactions.
- Assist in scheduling staff shifts and managing time-off requests.
- Generate reports on front desk operations as required by management.
Qualifications:
- Previous experience in a supervisory role within a hotel setting is required.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software and MS Office Suite.
- Excellent organizational and multitasking abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong leadership skills with a focus on team development.
- Problem-solving skills with a guest-focused attitude.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Employee discounts at [Company Name] hotels and resorts.
- A positive and supportive work environment.
Courtyard Coconut Grove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.