What are the responsibilities and job description for the Hotel Guest Service Agent position at Courtyard by Marriott?
Courtyard by Marriott Orlando Airport is seeking an experienced Guest Service Agent for their hotel! Full-time position available for the right person with availability for evening front desk shifts and overnight audit shifts. Compensation is based on experience. Full-time hours available, including nights, holidays and weekends. Company benefits include 401k, employee discounts, and much more.
Essential Job Functions
- Provide exceptional guest service by greeting guests warmly, maintaining eye contact, using a positive tone, actively listening, and responding appropriately.
- Maximize revenue and guest satisfaction by applying effective selling techniques, optimizing occupancy and rates, and delivering accurate information about hotel facilities.
- Follow hotel policies and procedures by maintaining a cash bank, adhering to accounting guidelines, handling guest room keys responsibly, and protecting guest privacy.
- Support hotel operations by coordinating with departments, staying updated on front office activities, operating office equipment, handling check-ins/check-outs efficiently, and adhering to safety protocols.
- Full-time hours hours available (at least 30 hours per week).
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.