What are the responsibilities and job description for the Hotel General Manager position at Courtyard by Marriott?
Job Summary
As a Hotel General Manager, you will be the driving force behind our vibrant hotel environment, ensuring exceptional guest experiences while leading a dynamic team. Your leadership will inspire excellence in hospitality management, revenue management, and customer service. You will oversee all aspects of hotel operations, from guest relations to budgeting, ensuring that every detail contributes to our guests' satisfaction and the hotel's success.
What you’ll do
- Lead and supervise hotel staff across various departments, fostering a culture of teamwork and excellence.
- Manage daily operations, including front desk services, guest relations, and night audits to ensure smooth functioning.
- Develop and implement effective revenue management strategies to maximize profitability while maintaining high standards of service.
- Oversee budgeting processes and financial reporting to ensure fiscal responsibility and transparency.
- Enhance guest services by addressing concerns promptly and effectively, ensuring a memorable stay for each visitor.
- Collaborate with human resources to recruit, train, and develop staff, promoting a positive work environment.
- Utilize multilingual skills to communicate effectively with diverse guests and team members.
- Maintain compliance with health and safety regulations while upholding the hotel's brand standards.
Basic qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with a track record of supervising teams effectively.
- Excellent customer service skills with an emphasis on guest satisfaction.
Preferred qualifications
- Multilingual or bilingual capabilities are highly desirable for enhancing guest interactions.
- Experience with multi-line phone systems and strong phone etiquette for effective communication.
- Background in hospitality management or related fields is preferred.
- Familiarity with resort operations is an asset.
Why you’ll love it here
We are dedicated to creating an inspiring workplace where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in the comprehensive benefits we offer.
Our benefits include:
- Opportunities for professional growth and development within the hospitality industry.
- Employee discounts on accommodations and services at our properties.
- Support programs focused on your physical and mental well-being. Join us in delivering unforgettable experiences that make every stay special! Your journey as a Hotel General Manager starts here!
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $70,000 - $80,000