What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Provide information about the hotel’s amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain front desk operations, including answering phone calls with proper phone etiquette and managing phone systems.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in a hotel or resort setting is preferred.
- Familiarity with hospitality management practices is a plus.
- Strong customer service skills with a focus on guest services.
- Experience with front desk operations or night audit procedures is advantageous.
- Excellent communication skills and ability to work effectively in a team environment.
- Proficiency in using phone systems and handling multiple tasks simultaneously.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Work Location: In person
Salary : $15