What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott?
Position Overview: We are seeking a Guest Service Agent to join our team on a full-time basis. The Guest Service Agent will be the face of our hotel, responsible for providing outstanding customer service to our guests, ensuring their needs are met and their stay is enjoyable. If you are a friendly, customer-focused individual with a passion for hospitality, we encourage you to apply. Open availability is required to support both 7am-3pm and/or 3pm-11pm shifts.
Key Responsibilities:
- Greet guests warmly and provide a welcoming atmosphere upon arrival.
- Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel facilities, services, and local attractions.
- Assist guests with luggage and transportation arrangements.
- Handle guest feedback and resolve issues to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Uphold the hotel's standards for quality and excellence in guest service.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan with 401K (4% match)
- Employee-Provided and Voluntary Life Insurance
- Generous Paid Time Off program
- Annual Performance and Merritt based Raises
- Employee Wellness Program
- Fitness Reimbursement ($100)
- Merritt and performance based annual raises
- Discounts at All Auro Hotels Properties in addition to brand benefits(Hilton, Marriott etc.)
- Career Development Program to Enhance Skills and Advance Careers
- Educational Support: Rama Scholarship Program: Potential financial assistance for the college education of children of qualified associates.
Join Auro Hotels and be part of a team that values your well-being, invests in your growth, and supports your future!
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
