What are the responsibilities and job description for the Front Desk Agent Night Auditor position at Courtyard by Marriott?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at The Courtyard by Marriott Hotel property. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Address guest concerns promptly and professionally to ensure satisfaction.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Strong guest relations skills with a focus on customer service excellence.
- Previous experience in front desk operations within a hotel is preferred.
- Familiarity with night audit procedures is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using phone systems and other office equipment.
- Excellent interpersonal skills, capable of building rapport with guests and team members alike.
- Ability to remain calm under pressure while managing multiple tasks effectively.
- A genuine passion for hospitality and creating memorable experiences for guests.
Join our team as a Front Desk Agent, where your contributions will help create an unforgettable stay for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $10