What are the responsibilities and job description for the Bistro Attendant position at Courtyard by Marriott?
Job Title: Bistro Attendant / Server
Reports To: Restaurant Manager & Supervisor
Position Summary:
As a Bistro Attendant, you are the face of our guest experience-delivering warm, personalized, and efficient service that keeps guests coming back. You'll craft high-quality drinks and meals, engage with guests, and create a welcoming, upbeat environment. Your goal is to ensure every guest feels valued and leaves with a memorable impression.
Key Responsibilities
Reports To: Restaurant Manager & Supervisor
Position Summary:
As a Bistro Attendant, you are the face of our guest experience-delivering warm, personalized, and efficient service that keeps guests coming back. You'll craft high-quality drinks and meals, engage with guests, and create a welcoming, upbeat environment. Your goal is to ensure every guest feels valued and leaves with a memorable impression.
Key Responsibilities
- Greet every guest with genuine enthusiasm and hospitality
- Engage in meaningful conversations to identify guest preferences and make thoughtful recommendations
- Accurately take and enter food and beverage orders into the POS system
- Prepare coffee beverages, specialty drinks, and food items using equipment such as espresso machines and TurboChef ovens
- Complete all opening, running, and closing side duties according to shift assignments
- Keep the work area clean, organized, and fully stocked
- Ensure guest satisfaction by checking in throughout the dining experience and responding to needs promptly
- Process payments, handle cash and credit transactions, and present checks in a timely manner
- Collaborate and communicate effectively with teammates; support others as needed
- Assist in food running and maintain the ability to carry multiple plates
- Say thank you-use guest names whenever possible and invite them to return
- Contribute to a fun, energetic work environment while maintaining professionalism
- Be flexible and available to support other team members or departments as needed
- Must be at least 21 years old (required if serving alcohol)
- Availability to work weekends, holidays, and special events (unless approved by management)
- Strong communication, time management, and guest service skills
- Knowledge of alcoholic beverages and standard drink recipes
- Familiarity with POS systems and basic math for handling transactions
- High personal integrity and accountability
- Ability to multitask in a fast-paced environment
- Understanding of alcohol service laws and safety compliance
- Willingness to learn, adapt, and have fun while working
- Let me know if you'd like a version customized for a Marriott or Hilton property, or if you want a more formal or more casual tone.
- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Must be able to bend, reach, stoop, and lift up to 25 lbs frequently and up to 50 lbs occasionally
- Must be able to carry multiple plates and trays with balance and efficiency
- Ability to perform repetitive tasks such as cleaning, food prep, and beverage service
- Must be able to work in a fast-paced environment with varying noise levels and temperature changes
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
- Meal and rest periods are provided in accordance with California requirements.
- Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
- Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.
- Huntington Pacific Hotels LLC is an Equal Opportunity Employer.
- Employment is at-will (unless otherwise required by law or written agreement).
- This job description is not a contract and may be modified based on business needs.