What are the responsibilities and job description for the Guest Service Agent position at Courtyard by Marriott Santa Rosa?
We are currently looking for a Front Desk Agent to join our team as a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. Job Responsibilities of a Front Desk Agent include:• Checking guests in and out of the hotel in a efficient, courteous and professional manner• Ensuring that special requests are noted and fulfilled• Communicating with all departments regarding in house VIPs and any special requests/needs• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate• Interacting with hotel associates in a professional manner, assisting other departments with necessary information• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.• Managing and resolving all guest complaints and compliments in a professional and courteous manner• Listening and responding to guest inquiries using a positive, clear speaking voice• Maintaining an up to date working knowledge of all property amenities as well as any special events.
Job Requirements: The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.The minimum qualifications for this position are:• High school degree or equivalent• Strong computer skills• Pleasant telephone demeanor• Ability to handle stressful situations in a calm, professional manner• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice• Must have the ability to work a varied schedule that may include evenings, nights, and weekends. An Equal Opportunity Employer,
Job Type: Part-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Santa Rosa, CA 95401 (Required)
Ability to Relocate:
- Santa Rosa, CA 95401: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21