What are the responsibilities and job description for the Assistant General Manager (AGM) position at Courtyard by Marriott San Angelo?
1. Supervise, manage and coordinate activities of staff in front office area.
2. Assist GM in ongoing training sessions and seminars.
3. Assist GM with staff meetings.
4. Assist GM with interviewing and hiring staff members.
5. Ensures guests are handled courteously and efficiently, complaints and problems are resolved and request for services are carried through in a very timely manner.
6. Verify daily printout listing guest arrivals and GSA receives guest folios.
7. Correspond with group and travel agents to answer special requests for rooms and rates. 8. Solicit new accounts and maintain existing accounts. Coordinate sales blitz with sales.
9. Assist and develop new ideas for marketing and sales of the hotel with the manager.
10. Attend organization and chamber meetings with manager.
11. Delegate and train GSA in all aspects of front desk operations and coordinating information with housekeeping and maintenance with assistance of manager.
12. Acquainted with all aspects of hotel and job duties of each staff position in the hotel.
13. Have a thorough knowledge of all emergency procedures and how to follow the steps. 14. Interact with guests for guest feedback and maintaining hotel service scores.
15. Being part of team to maintain high guest service scores.
16. Perform all other duties as requested by Supervisor or Manager.
17. INSPIRE EVERY DAY
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Have you ever worked in a managerial role? If so, how did you handle performance issues or conflicts among team members?
- Can you provide an example of a time you handled a challenging guest situation? What steps did you take to resolve it?
- How would you describe your leadership style? Can you give an example of how you’ve led a team in the past?
Education:
- High school or equivalent (Required)
Experience:
- Hospitality: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $40,000 - $45,000