What are the responsibilities and job description for the Housekeeping Supervisor position at Courtyard by Marriott Pittsburgh Monroeville?
About us
Courtyard by Marriott Pittsburgh Monroeville is a small business in Monroeville, PA. We are professional and agile.
We are looking for a Housekeeping Supervisor to join our team and help maintain the cleanliness of our facilities and the success of our housekeeping team. The ideal candidate for this position is detail-oriented, organized, and able to work independently as well as with a group. Responsibilities include inspecting rooms for check-in, ensuring rooms are to Marriott brand and cleanliness standards, oversee, train and coach laundry attendants, room attendants and houseperson, oversee deep cleaning program and help clean rooms when needed. The successful candidate will be able to work efficiently and effectively while following safety protocols.
Responsibilities:
- Approach all encounters with guests and associates in a friendly, service oriented manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
- Inspect all V.I.P. rooms and report their availability to the Front Office.
- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
- Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
- Maintain key control system.
- Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
- Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
- Handle items for "Lost and Found" according to the standards.
- Be familiar with all Aimbridge Hospitality policies and House Rules.
- Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
- Ensure the overall appearance, cleanliness and orderliness of staff.
- Carry an active radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
- Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
- Oversee proper and constructive training of Room Attendants.
- Motivate, coach, and counsel staff as necessary.
- Collect all keys and assignment sheets daily at the end of the shift.
- Attend meetings as required by Management.
- Ensure completion of regular maintenance and cleaning projects on a quarterly basis.
- Monitor all V.I.P.'s, special guests and requests.
- Perform any other duties as requested by Management.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Cleaning: 2 years (Required)
Work Location: In person
Salary : $17