What are the responsibilities and job description for the Guest Service Agent position at Courtyard by Marriott Philadelphia Montgomeryville?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, ensuring a welcoming and efficient experience from check-in to check-out. You will play a crucial role in maintaining high standards of guest relations and providing exceptional customer service in a fast-paced hospitality environment.
Responsibilities
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints with promptness and courtesy.
- Maintain accurate records of guest information and reservations using multi-line phone systems.
- Conduct night audits as required to ensure financial accuracy and compliance.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Assist in managing guest relations to foster repeat business and loyalty.
Skills
- Strong customer service skills with a focus on hospitality management.
- Experience in hotel management or resort environments is preferred.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Proficient in front desk operations and familiar with night audit processes.
- Excellent phone etiquette and ability to manage multi-line phone systems efficiently.
- Strong interpersonal skills to build rapport with guests and address their needs effectively.
- Previous hotel experience is highly desirable, particularly in guest services or front desk roles. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $17