What are the responsibilities and job description for the Front Office Supervisor position at Courtyard by Marriott - Petoskey, Michigan?
Are you a hospitality leader who thrives on creating seamless guest experiences and motivating front desk teams? Do you bring energy, organization, and a passion for leading others to every shift? If you love coaching, problem-solving, and going the extra mile for guests, join us as our next Front Office Supervisor and make every stay unforgettable!
Why You’ll Love This Job
- Lead & Inspire – Manage and mentor a front desk team, helping each member grow while delivering service that exceeds expectations.
- Drive Operational Excellence – Oversee all front desk operations, including guest check-in/check-out, cash handling, and Hilton Honors enrollment, while maintaining smooth, efficient processes.
- Be Guest-Centric – Anticipate and exceed guest needs, resolve issues with professionalism, and create memorable experiences that keep guests coming back.
What You’ll Be Doing
- Team Leadership – Hire, train, coach, and hold front desk staff accountable to 6PM Hospitality and Hilton standards; rotate Manager on Duty shifts and ensure shifts are always covered.
- Daily Operations – Oversee front desk operations, maintain accurate guest accounts, monitor payroll, and follow shift checklists for seamless hotel operations.
- Guest Experience – Greet guests warmly, respond to requests, handle concerns tactfully, and provide accurate information about the hotel and surrounding area.
- Sales & Revenue – Promote Hilton Honors enrollment, upsell rooms and hotel amenities, collect leads, and support property sales goals.
- Inventory & Administration – Monitor office and Café supplies, maintain records, assist with payroll, and participate in departmental and management meetings.
- Safety & Compliance – Follow all safety procedures, emergency protocols, and local regulations, while ensuring team members do the same.
- Cross-Department Support – Collaborate with all hotel departments, assist with Café operations, and support special projects as needed.
Who You Are
- Experienced & Knowledgeable – Minimum of 2 years in a front desk or guest services role in Marriott brands with strong knowledge of front office operations.
- A Leader & Mentor – Skilled at coaching, motivating, and developing a team while maintaining accountability and high service standards.
- Guest-Focused & Detail-Oriented – Passionate about delivering exceptional service, solving problems, and creating memorable stays.
- Flexible & Resilient – Ready to work varied schedules, including evenings, weekends, and holidays, while thriving in a fast-paced environment.
- Physically Capable – Comfortable standing for long periods, walking the property, and assisting with guest needs throughout the hotel.
- Tech & Process Savvy – Proficient in basic computer use, record keeping, email, and following structured operational processes.