What are the responsibilities and job description for the Front Office Supervisor position at Courtyard by Marriott Madison West/Middleton?
The Courtyard by Marriott Madison West/Middleton is hiring an outstanding, customer service focused, Front Office Supervisor to join our team. Our goal is to provide the best possible experience to every Guest, every day, every stay. The position requires the following skills:
- Process all guest check-ins and check-outs by confirming reservations, assigning rooms, and issuing and activating room key as needed.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Assist with Administrative duties for the hotel as needed.
- Work as Manager on Duty while at the hotel.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs; assist individuals with disabilities;
- Oversee all aspects of the front desk team & metrics including but not limited to: scheduling, training, shift coverage, reporting, ensuring goals are met and exceeded).
- Speak with others using clear and professional language.
- Lead by example.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Management.
We look forward to you joining our team!
Job Types: Full-time
Final Pay Based on Experience and Qualifications.
Benefits:
- Dental insurance
- Vision insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Primairly evening shift
- Flexible changing schedule
Experience:
- Hotel Experience: (Preferred)
- Front Desk/Office: (Preferred)
- Office 365 Application Proficiency
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18