What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott Madison West/Middleton?
Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where you'll be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to create memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for our guests' stay, fostering a warm and inviting atmosphere at our resort or hotel. Whether handling guest inquiries, coordinating with other departments, or managing administrative tasks, you’ll play a vital role in delivering top-tier hospitality service.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in experience
- Manage guest reservations, cancellations, and modifications efficiently using hotel management systems
- Handle guest inquiries via phone and in person with professionalism and courtesy, demonstrating excellent phone etiquette
- Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction
- Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly
- Maintain detailed records of guest interactions, reservations, and special requests to support personalized service and operational efficiency
Skills
- Proven experience in hospitality management or hotel management roles with a focus on front desk operations
- Exceptional customer service skills with a friendly and approachable demeanor
- Multilingual or bilingual abilities to assist a diverse range of guests effectively
- Strong knowledge of hotel experience standards, including guest relations and hospitality best practices
- Proficiency in multi-line phone systems and reservation software to manage guest communications seamlessly
- Ability to handle night audit responsibilities with accuracy and attention to detail
- Excellent communication skills, including phone etiquette and clear verbal interaction for guest engagement
Join us in delivering outstanding hospitality experiences! We value energetic professionals who thrive in fast-paced environments and are passionate about guest satisfaction. This paid position offers an exciting opportunity to develop your skills within a vibrant team dedicated to excellence in hospitality.
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person