AM Starbucks Bistro Supervisor- Courtyard Marriott Key West Waterfront

*PRIOR FOOD AND BEVERGAE SUPERVISORY EXPERIENCE IS A MUST

*CANDIDATE MUST RESIDE IN THE FLORIDA KEYS AT TIME OF APPLICATION

Come join an award winning team!

Why Join Us at Courtyard Marriott Key West Waterfront?
At our one-of-a-kind waterfront property in beautiful Key West, every day feels like you’re working where others vacation. As our AM Bistro Supervisor, you’ll lead a welcoming, upbeat team in delivering the warm hospitality Marriott is known for while enjoying the relaxed island lifestyle.

This role offers:

• The opportunity to grow your leadership skills with a global hospitality brand that invests in its people.
• A vibrant, fast-paced environment where your ideas and energy make a direct impact on the guest experience.
• A supportive team culture in a property that prides itself on exceptional service and strong community spirit.
• The chance to work steps away from the water, in a high-occupancy hotel that keeps every day exciting and rewarding.

If you’re passionate about hospitality, enjoy connecting with people, and want to take the next step in your career while living in paradise, the Courtyard Marriott Key West Waterfront is the place for you!

Bistro Supervisor – Job Description

Full Time! Hours: 6:30am-12pm aprox

Position Summary

Lead the day-to-day operations of the Courtyard Bistro to deliver an exceptional guest experience while maintaining full compliance with Courtyard Bistro Brand Standards. This role oversees service, product quality, cleanliness, documentation, ordering, and team training. The Supervisor is a working lead who models brand service behaviors, ensures audit readiness, and drives results through effective planning and coaching.

Reports To: Assistant General Manager or General Manager, as assigned

Direct Reports: Bistro Attendants

Schedule: Mornings /weekends/holidays based on business needs.

Core Responsibilities

1) Service & Brand Compliance

• Ensure required hours of operation are met for breakfast
• Deliver Courtyard service behaviors at the counter and tables: greeting, menu knowledge, personalization, and follow-through.
• Enforce uniform and name badge standards for all associates and self each shift.
• Maintain required Starbucks® collateral/menu displays and approved brand signage at the Bistro, lobby, and elevators.
• Execute the Morning Sensory Experience (lighting, music, aroma, visual merchandising) per brand guidance.
• Verify Ready-To-Go/retail cases are properly stocked, rotated (FIFO), priced, and attractive.

2) Product Quality & Food Safety

• Ensure food is prepared to recipe and presentation standards; calibrate portions and smallware’s.
• Conduct and document temperature checks for cold holding, hot holding, and cooking per HACCP.
• Maintain Culinary Operations Documentation, Current Use Records, allergen and SDS references on hand and current.
• Confirm availability and proper specification of required items (e.g., milk assortment, eggs, Starbucks paper goods and utensils, beverage program SKUs).
• Manage food waste tracking daily; analyze trends and adjust pars/production.

3) Cleanliness & Sanitation (Including Seating Area)

• Keep Bistro counters, equipment, floors, walls, and service stations spotless during service.
• Maintain a clutter-free lobby and seating area: wipe tables/chairs after each use, clean highchairs, sanitize touchpoints, empty/clean trash and recycling, spot-mop as needed.
• Execute and sign off the Cleaning Schedule (opening, mid-shift, closing, weekly deep-clean). Use checklists listed below.
• Ensure dishwashing/three-compartment sink and sanitizer test logs meet required ppm and change-out frequency.

4) Inventory, Ordering & Receiving

• Own pars and on-hand counts for all food, beverage, Starbucks, and disposable items.
• Have Cheney Brothers orders ready to submit every Monday and Thursday; align to forecast, waste data, and par sheets.
• Verify substitutions against brand-approved items before acceptance; escalate exceptions.
• Oversee receiving: verify quantities/quality/temperatures, code dating, and storage to standard; close POs/invoices daily.

5) People Leadership & Training

• Onboard and train new hires using the Bistro training plan: station SOPs, recipes, POS, food safety, brand behaviors, and audit expectations.
• Coach in the moment; conduct weekly skill refreshers (menu, coffee craft, speed of service, upselling).
• Lead daily pre-shift huddles with safety tip, 1–2 brand focus items, sales targets, and roles.
• Manage labor to demand: build coverage for peaks; ensure breaks; cross-train across AM/PM/Bar/Grab & Go.

6) Documentation & Audit Readiness

• Maintain the following records accurately and on-time:
• Daily Temperature Log (coolers, freezers, hot hold, cook/chill)
• Opening/Closing Cleaning Checklists
• Food Prep Lists and Waste Logs
• Current Use Records and Culinary Operations Docs
• Allergen Matrix and Chemical/Sanitizer Logs
• Delivery/Receiving Logs with temp checks
• Conduct a weekly self-audit against 2025 Bistro standards; create corrective actions and follow-up dates.

Required Knowledge, Skills & Abilities

• Strong working knowledge of Courtyard Bistro standards, Starbucks® procedures, and beverage program compliance
• Food safety/HACCP, allergen, and sanitation expertise; ServSafe or equivalent preferred
• POS proficiency; accurate cash handling and end-of-day reconciliation
• Leadership: coaching, delegation, conflict resolution, and training facilitation
• Organization and time management; ability to set priorities and meet deadlines

Education & Experience

• 1–2 years of F&B leadership or lead experience preferred; hotel Bistro/quick-service café experience a plus
• High school diploma or equivalent required; hospitality coursework/certifications preferred

Physical & Work Environment

• Stand/walk for extended periods; lift/push/pull up to 40 lbs; frequent bending and reaching
• Work in hot/cold environments (kitchen, coolers/freezers)
• Adhere to personal protective equipment and safety protocols

Performance Measurements (KPIs)

• Brand Standard Audit (BSA) compliance: Pass with minimal variances; zero critical food safety issues
• Guest satisfaction (GSS/Medallia): Bistro-related metrics at/above brand average
• Food cost and waste: within budget; downward trend in waste per cover
• On-time orders: 100% of Cheney (Mon/Thu) and Pepsi (Thu) orders ready and submitted as scheduled
• Training: 100% of associates certified on station SOPs within 14 days of start; monthly refresh completed

Tools & Documents (Maintained On-Site)

• 2025 Courtyard Bistro Standards Guide & BSA self-audit checklist
• Temperature logs, cleaning schedules, waste logs, prep lists, current use records
• Allergen matrix, SDS binder, chemical test log, equipment cleaning SOPs
• Par sheets and order guides (Cheney Brothers, Pepsi), receiving and invoice binder

This description reflects essential functions and standards required to operate a compliant Courtyard Bistro. Duties may be adjusted to meet business needs while maintaining brand and safety requirements.

Job Type: Full-time

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person