Front Desk Clerk

Job description

The Front Desk Agent oversees the operation of the front desk to maintain the highest productivity, employee morale, and guest service possible.

RESPONSIBILITIES

· Greet, register, and assign rooms to guests of hotels.

· Verify customers' credit, and establish how the customer will pay for the accommodation.

· Contact housekeeping or maintenance staff when guests report problems.

· Make and confirm reservations.

· Issue room keys and escort instructions to bellhops.

· Keep records of room availability and guests' accounts, manually or using computers.

· Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

· Compute bills, collect payments, and make change for guests.

· Record guest comments or complaints, referring customers to managers as necessary.

· Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

· Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

· Advise housekeeping staff when rooms have been vacated and are ready for cleaning

· Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

QUALIFICATIONS

Education & Experience:

· High School Graduate or General Education Degree (GED).

· Prior hotel front desk experience is preferred.

· Basic computer skills required.

· Must be available to work weekday and weekend shifts.

Job Types: Full-time, Part-time

Pay: From 13.50 $

Benefits:

· Employee discount

· Paid time off

Job Types: Full-time, Part-time

Pay: $13.50 - $14.50 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Cypress, TX 77429 (Required)

Ability to Relocate:

• Cypress, TX 77429: Relocate with an employer provided relocation package (Preferred)

Work Location: In person

Salary : $14 - $15