What are the responsibilities and job description for the Front Desk Supervisor - Sales Coordinator position at Courtyard by Marriott Canton?
The Hotel Front Desk Supervisor oversees daily front desk operations, managing staff, training new hires, handling guest check-ins/outs, resolving escalated issues, and ensuring high guest satisfaction by maintaining service standards, coordinating with other hotel departments (like housekeeping), and managing reservations and financial transactions, acting as a crucial link between guests and hotel management. Additional responsibilities include assisting with sales tasks where you will act as a go-between for the sales team and the front desk, ensuring that our guests have a wonderful stay while helping to find new customers and increase our revenue growth.
Additionally, you'll be responsible for responding to visitor queries, following up with referrals, and helping the sales team with administrative duties. Our ideal candidate has excellent communication skills and customer service experience, preferably in the hospitality industry. If this sounds like an opportunity to move forward in a sales role, please apply today!