Part Time Guest Services Agent

Guest Service Agent – Part-TimeOverview

We are seeking a highly motivated, dependable, and customer-focused individual to join our team as a Part-Time Guest Service Agent.

The primary purpose of this position is to help fill gaps in front desk coverage based on business needs, employee absences, vacations, and schedule availability. Hours and shifts may vary from week to week, and this position may not have a permanently assigned schedule.

As a Guest Service Agent, you will be one of the first points of contact for our guests. You will provide friendly, professional service and help ensure a positive experience throughout each guest’s stay.

Schedule Requirements

• Part-time position with variable hours
• Must have open availability for mornings, evenings, overnights, weekends, and holidays
• Must be willing to pick up shifts as coverage needs arise
• Weekly hours and shifts are not guaranteed and may vary based on hotel occupancy and staffing needs

Responsibilities

• Greet guests with a warm and friendly welcome
• Check guests in and out efficiently and accurately
• Provide information regarding hotel amenities, services, and local attractions
• Respond to guest questions, requests, and concerns professionally and promptly
• Assist with transportation arrangements, luggage assistance, and other guest needs
• Process payments and maintain accurate guest account records
• Answer incoming telephone calls and direct inquiries appropriately
• Maintain a clean and organized front desk area
• Communicate effectively with housekeeping, engineering, food and beverage, and other hotel departments
• Help create a smooth and memorable experience for every guest

Qualifications

• Previous front desk, hotel, or customer service experience is preferred
• Strong communication and interpersonal skills
• Professional, dependable, and punctual
• Ability to remain calm and diplomatic during difficult situations
• Strong problem-solving and decision-making skills
• Excellent attention to detail
• Ability to multitask in a fast-paced environment
• Familiarity with hotel management systems and professional telephone etiquette is preferred
• Fluency in additional languages is a plus
• Flexibility to work a variety of shifts, including weekends and holidays

Join a team of hospitality professionals committed to providing exceptional guest service. We offer competitive compensation, opportunities for professional growth, and a supportive work environment.

Apply today to become a valued member of our Guest Service team.

Job Types: Full-time, Part-time

Pay: From $33.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Boston, MA 02128: Relocate before starting work (Required)

Work Location: In person

Salary : $33