Bistro Attendant

Daly Hotel Management is a prominent hotel management company based in Greensboro, NC. Since opening in 2011, DHM has created a healthy portfolio of successes across the American South. As an approved management company for the Hilton, Marriott and IHG brands, we consistently deliver exceptional service to our guests, and maximize financial return and asset value for our owners.

Daly Hotel Management is committed to promoting personal responsibility and excellence, embracing a diverse workforce of customer service professionals. As a member of our team, you become an essential part of our high-performance culture. Because we strive to be the best at what we do, we set high expectations for ourselves and our colleagues while working to create an environment that enables all of us to succeed personally and professionally.

Daly Hotel Management is currently recruiting for our facility in Beckley, WV. The host/hostess is responsible for maintaining a clean and inviting complimentary Bistro atmosphere for our hotel guests. The host/hostess must take personal ownership for preparing and serving the Bistro menu. The host/hostess must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel.

Job Responsibilities

• Provide superior guest service by responding quickly in greeting guests and responding to their requests.
• Be ready to begin work at the specified time; in the appropriate uniform with a name tag
• Treat guest properly with respect and turn in all lost and found items. Be honest with hotel employees and guests
• Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Convey interest and concern for guest’s needs or complaints. Put yourself in the other person’s place
• Respond promptly to employee or guest’s inquiries or complaints. Demonstrate a commitment to servicing the guest. Make sure all is reported to Manager.
• Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact, nor, or a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs.
• Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Write down maintenance or security problems to ensure they are not overlooked.
• Prepare all food and beverages. Keep all supplies, food and drinking products stocked and fresh. Take inventory of food, beverage and supplies. Inform management of your supply needs. Stock and restock all food, beverage, and supplies and be able to operate the service equipment.
• Help other employees when needed. Refer guest requests or concerns to appropriate department. Report pertinent information to the next shift orally and in log books. Respond to guest issues received by other employees. Continue and maintain a working relationship with other employees.
• Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries which occur on the premises. An Incident Report (for guests) or Accident Report (for employee) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
• Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel. Pour coffee and juice when refills are needed. Provide accurate information and directions to guests.
• Perform all duties assigned by manager. The host/hostess may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.
• Always be on the alert for any potential safety hazards and report them to the manager in writing. Each employee is a part of the hotel security team.
• All business is to be kept confidential on and off duty

Qualifications

• Must be 21 years of age or older
• Must be legally authorized to work in the United States
• Must be able to use stairs, bend, squat, stand or walk for extended periods that may exceed 8 hours
• Ability to lift up to 30 pounds intermittently throughout the course of a normal work day

Skills & Attributes – Desired Experience

• Excellent verbal and written communication skills
• Experience in hospitality and/or customer service preferred but not required
• Excellent dependability and punctuality a must
• Positive attitude with the ability to build high performing teams

Daly Hotel Management is an equal opportunity employer that is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Job Type: Part-time

Pay: $12.00 per hour

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $12