What are the responsibilities and job description for the Marriott Hotel Front Desk Attendant position at Courtyard by Marriott at Briarcliff?
Description
Reporting to the Assistant General Manager, the Front Desk Attendant provides warm, knowledgeable, and efficient service throughout the guest experience—from check-in to check-out. This position requires strong attention to detail, professional communication, and a proactive, service-oriented mindset. Greeting & checking in guests
- Handling guest requests
- Answering internal/external calls
- Taking reservations over the phone
- Running shift reports & balancing cash drawers
- Properly executing daily closing reports (Night Audit)
- Assisting other departments with guest needs including communicating issues to department
Characteristics of a Strong Guest Service Representative Candidate:
- Outgoing
- Ability to Multitask
- Patience
- Willingness to listen and respond to guest needs
- Attention to detail
Benefits
- Affordable health insurance with employer premium contributions available to all full-time associates
- Wide-range of benefit options (medical, dental, vision, accident, critical illness, life) available to all full-time associates
- Paid Time Off (PTO) available to full-time associates
- Special discounts at Marriott Hotels
Requirements
- High School Diploma or equivalent
- Liquor License – KCMO, or ability to obtain one within 30 days of hire