Front Desk Agent

Position Overview: 

The Front Desk Agent will be committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and a service experience that helps ensure that guests leave feeling better than when they arrived. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to lend a helping hand.

Essential Job Functions:

• Welcome and register guests, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
• Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting guests to their rooms as requested
• Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
• Promote Fontainebleau Development and brand-specific marketing programs
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
• Quote and be familiar with room and rate availability for current and future dates
• Accept reservations, changes and cancellations, as needed
• Work closely with Housekeeping to coordinate the efficient handling of guest requests, room availability and guest luggage
• Handle and resolve guest problems or complaints using standards of service and excellent judgement
• Prepare daily reports and block special requests
• Keep all support departments informed of necessary information or requests
• Handle safety deposit box requests; including distributing, giving access to and closing procedures
• Answer phones according to service standards and within 3 rings
• Have thorough knowledge of hotel facilities, hours of operation and special service codes
• Handle hotel emergency procedures and situations with maturity and professionalism
• Perform tasks and projects as delegated by the Front Office Manager
• Other duties and responsibilities as assigned
• The Team Member may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• 4 year degree in hospitality or business degree preferred
• Previous front office or hotel experience preferred
• Ability to speak foreign languages preferred
• Previous PMS experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate effectively with guests and co-workers both verbally and in writing
• Ability to handle cash and credit transactions
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to multi task and handle stress in busy periods

Physical requirements of the position and work environment:

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 50 pounds
• Majority of duties performed indoors with moderate noise level

Salary : $31