What are the responsibilities and job description for the Front Desk Associate position at Courtyard Albany?
Location: 3019 Kensington Pkwy, Albany, GA 31707
Position Type: Full-Time / Part-Time
Shift: Flexible (Mornings, Evenings, and Weekends)
Job Summary
At Courtyard by Marriott, we believe in "The Art of Hospitality." As a Front Desk Associate, you are the face of our hotel and the first point of contact for our guests. Whether it's a road-weary business traveler or a family exploring Albany, you will be responsible for ensuring their stay starts and ends with excellence.
We are looking for a tech-savvy, guest-obsessed professional who can multitask with ease and bring a positive, solution-oriented attitude to every shift.
What You’ll Do
- Guest Registration: Efficiently handle check-ins and check-outs, ensuring all guest information is accurate and preferences are noted.
- System Management: Utilize Marriott-specific systems (FOSSE and GXP) to manage reservations, room assignments, and guest requests.
- Bonvoy Advocacy: Promote the Marriott Bonvoy loyalty program, enrolling new members and recognizing elite guests for their loyalty.
- Problem Resolution: Act as the primary point of contact for guest concerns, utilizing "empowerment" to resolve issues immediately and ensure 100% guest satisfaction.
- Financial Integrity: Maintain a precise cash bank, process credit card transactions securely, and ensure all billing is accurate.
- Local Expert: Provide personalized recommendations for dining, entertainment, and directions within the Albany area.
What We’re Looking For
- Experience: Prior hotel front desk experience is required. Experience with Marriott property management systems (FOSSE/GXP) is a significant advantage.
- Flexibility: Must have open availability for a variety of shifts, including mornings (7 AM – 3 PM), evenings (3 PM – 11 PM), and weekends/holidays.
- Communication: Exceptional verbal and written communication skills with a professional appearance and demeanor.
- Tech-Savvy: Comfort working with computers and multiple software platforms simultaneously.
- Multitasking: Ability to handle a busy lobby while answering multi-line phones and managing guest requests with a smile.
Why Join the Courtyard Albany Team?
Join a dedicated team in a professional environment where your hard work is recognized. We offer:
- Competitive hourly wages based on experience.
- Marriott Explore Program: Significant discounts on hotel rooms at Marriott properties worldwide.
- Growth opportunities within our property and the global Marriott portfolio.
- A supportive, team-focused culture in a well-maintained 84-room hotel.