What are the responsibilities and job description for the Club Associate position at Courthouse Club Fitness?
Job Title: Club Associate
Job Type: Full-Time/Part-Time
Reports To: Assistant Club Director
Position Overview:We are seeking an outgoing, service-minded individual to join our team as a Club Associate at Courthouse Club Fitness. As the face of the club experience, our Club Associates are the first and most consistent point of contact for our members. From a warm greeting at the Coffeebar to a perfectly crafted espresso, from walking a new member through enrollment to patiently and carefully resolving a billing question, our Club Associates set the tone for everything. This role is for someone who genuinely enjoys people, thrives in a fast-paced environment, and takes pride in making every interaction feel personal and seamless. If you love hospitality, are energized by building community, and want to be part of a team that shows up for its members every single day, we would love to meet you.
Key Responsibilities:Member Enrollment and Services
- Membership sales and club tours
- Supplemental services, program sales, and support
- Provide information on membership options, fitness options, and club programs/activities
- Process member account payments, billing, and changes
- Communicate club policies and procedures
- Enroll and process payment for guests
CoffeeBar Service
- Greet guests in a friendly, professional manner
- Craft and serve espresso drinks and protein smoothies
- Sell market and retail items through the POS system
- Maintain a clean, organized, and well-stocked CoffeeBar and retail
Club Hospitality
- Fulfill daily scheduled cleaning tasks to maintain club cleanliness and Courthouse standards
- Windows and doors at entry points
- Ensure high-trafficked customer spaces are orderly and clean throughout the day
- Launder, fold, and restock all club member towel services
- Restock all paper products throughout the facility
- Parking lot spot clean up
- Pool Chemical Checks throughout the day
- Customer service experience preferred
- Outgoing, personable, and genuinely enthusiastic about helping others
- Ability to multitask in a busy, customer-facing environment
- Comfortable working with POS and membership management systems
- Reliable, punctual, and a team player
- Availability to work mornings, evenings, weekends, and holidays
- Barista or serving experience
- Experience with fitness membership software and/or food & beverage software
- Strong communication and conflict resolution skills
- A genuine passion for fitness, wellness, and community
- Competitive hourly pay
- Complimentary Courthouse Club Fitness membership plus discounts on services
- Healthcare benefits (based on eligibility qualifications)
- Opportunities for growth within the Courthouse team
- Supportive, community-driven work environment
- Access to five club locations across the Salem and Keizer area
Courthouse Club Hours -
- Monday - Friday: 5:00a - 11:00p
- Saturday - Sunday: 7:00a - 9:00p