Hotel Front Desk Agent

Front Desk Agent

Location: Courtesy Inns of America – Lawndale, CA

Courtesy Inns of America is seeking a professional, friendly, and dependable Front Desk Agent to provide outstanding customer service and ensure a positive experience for every guest. The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and assisting with guest requests throughout their stay.

Key Responsibilities

• Welcome guests and provide a friendly, professional first impression.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Answer phone calls and assist with reservations, cancellations, and general inquiries.
• Manage reservations through the hotel's property management system and online booking platforms.
• Provide information about room types, rates, hotel amenities, and local attractions.
• Process payments and maintain accurate guest and reservation records.
• Respond to guest concerns promptly and professionally to ensure guest satisfaction.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
• Assist with group reservations and special guest requests when needed.
• Promote hotel services and amenities when appropriate.

Qualifications

• Previous hotel front desk, receptionist, or customer service experience preferred.
• Experience using hotel reservation or property management systems is a plus.
• Strong communication, customer service, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer skills and attention to detail.
• Flexible schedule, including weekends and holidays, as needed.

Work Environment

• Supportive and team-oriented work environment.
• Opportunity for growth within the hospitality industry.
• Professional and welcoming workplace.

Job Type: Part-time

Pay: $19.00 - $19.50 per hour

Work Location: In person

Salary : $19 - $20