What are the responsibilities and job description for the Front Desk Concierge position at Court 16?
Who We Are
Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16’s dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed by our vision of tennis through well-rounded activities and a culture embedded in fair play.
Position Overview
The Front Desk Concierge is the face of our Downtown Brooklyn location and plays an essential role in creating a friendly, seamless, and professional experience for every client. This position is ideal for someone who thrives in hospitality, enjoys greeting and assisting families and guests, and likes being at the heart of daily operations.
Key Responsibilities
Client Experience
If you enjoy hospitality, love being part of a community-focused environment, and want to contribute to meaningful member experiences, we encourage you to apply.
Equal Opportunity Statement
Court 16 is an equal opportunity employer and welcomes applicants regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected status.
Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16’s dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed by our vision of tennis through well-rounded activities and a culture embedded in fair play.
Position Overview
The Front Desk Concierge is the face of our Downtown Brooklyn location and plays an essential role in creating a friendly, seamless, and professional experience for every client. This position is ideal for someone who thrives in hospitality, enjoys greeting and assisting families and guests, and likes being at the heart of daily operations.
Key Responsibilities
Client Experience
- Warmly greet all clients, families, and guests upon arrival.
- Assist with check-ins for classes, sessions, and court reservations.
- Answer incoming phone calls and direct inquiries promptly and professionally.
- Ensure the front desk and lobby areas remain clean, organized, and welcoming.
- Provide general information about programs, schedules, and club services.
- Understand daily operations to support smooth program flow.
- Assist with light administrative tasks such as updating client information or attendance.
- Communicate effectively with coaches and operations staff to ensure timely transitions between classes.
- Support ad hoc tasks and additional duties as assigned by management.
- Experience in customer service, hospitality, or front desk work preferred.
- Friendly, professional, and comfortable interacting with families and children.
- Strong communication and organizational skills with attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfort using basic computer systems; experience with Google Suite or MindBody is a plus.
- Reliability and punctuality, especially for consistent weekday afternoon coverage.
- $20.00/hour
- Part-Time | Monday–Friday | 2:00 PM–7:00 PM (25 hours/week)
- Access to a dynamic, mission-driven sports environment.
- Opportunity to learn the inner workings of a growing tennis organization.
- Supportive team culture and future growth opportunities within Court 16.
If you enjoy hospitality, love being part of a community-focused environment, and want to contribute to meaningful member experiences, we encourage you to apply.
Equal Opportunity Statement
Court 16 is an equal opportunity employer and welcomes applicants regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected status.
Salary : $20