What are the responsibilities and job description for the Marketing Operations Business Partner position at Coursera?
About Coursera
Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375 university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we're driven by the belief that learning can transform lives through learning.
Why Join Us
At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.
We're a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.
Job Overview:
The Marketing Strategy and Operations team at Coursera partners with all areas of the marketing organization and the enterprise sales team to drive revenue, design and execute marketing strategies, and lead internal processes to enhance productivity, leverage, and efficiency.
The Marketing Operations Business Partner involves close collaboration with key marketing stakeholders to understand their objectives, resources, and challenges. The ideal candidate will leverage this input to develop and implement strategic programs that deliver substantial value and utility. In addition, this role will explore and integrate best practices from across the company while working with cross-functional teams to embed these practices within the teams they support.
Responsibilities:
- Work with key marketing stakeholders to understand their strategic objectives and operational challenges. Translate stakeholder input into actionable, strategic programs that align with business goals.
- Develop high-impact programs that deliver positive outcomes and add significant value. Create program charter and roadmap with problem statements, in/out of scope, work-streams, resources, risks, and success metrics.
- Orchestrate cross-functional governance (interlocks, steering meetings, status cadences) to keep programs on track while identifying and documenting best practices from various departments within the company.
- Establish KPI frameworks and dashboards, ensure pre-launch tracking/attribution, analyze funnel performance, and report status, risks, and insights to drive action.
Qualifications:
- 5 - 7 years of proven experience in marketing operations, with a proven track record of developing and implementing strategic programs.
- Working knowledge of Marketing Automation Platforms (MAPs), Salesforce CRM, and Customer Data Platforms (CDPs) is required.
- Experience with Marketing Attribution models (single touch and multi-touch) and BI tools (e.g., Looker, Tableau, etc.).
- Demonstrated ability to balance stakeholder needs, translate business requirements into technical designs, and manage the development and deployment of marketing tools.
- Experience in effectively communicating complex problems, proposing business solutions, and managing stakeholders' expectations.
Nice to haves:
- Advanced project/program management skills with the ability to manage competing deliverables and timelines with cross-functional partners.
- Strong interpersonal skills with a demonstrated ability to speak in front of senior audiences as well as write clearly, concisely, and compellingly.
- Strong analytical skills to assess challenges and develop data-driven solutions.
Compensation:
This role is available in the following US Pay Zones:
Zone 3: $108,680 - $135,850
Zone 4: $101,080 - $126,350
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
US Pay Zones:
- US-Z1: Bay Area
- US-Z2: NYC and Seattle Metro
- US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
- US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI
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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
Salary : $101,080 - $135,850