What are the responsibilities and job description for the Senior Client Account Manager position at Courser?
Brief Description
Grow Your Career as a Senior Client Account Manager at COURSER
Are you passionate about sales but tired of cold calling, chasing down leads, or wondering where your next deal is coming from? Do you thrive on solving problems and building long-term relationships? Are you tech-curious—not necessarily a technical expert—but love collaborating with others to find smart solutions? If this sounds like you, we want to talk.
At Courser, we’re not just accelerating the growth of IT service providers — we’re transforming the industry. If you’re ready to bring your strategic account management expertise to a fast-paced, innovation-driven company that values your voice, your growth, and your results, we want to talk to you.
Why Join COURSER?
Apply today and take the next step with a team that’s shaping the future of IT services!
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
Grow Your Career as a Senior Client Account Manager at COURSER
Are you passionate about sales but tired of cold calling, chasing down leads, or wondering where your next deal is coming from? Do you thrive on solving problems and building long-term relationships? Are you tech-curious—not necessarily a technical expert—but love collaborating with others to find smart solutions? If this sounds like you, we want to talk.
At Courser, we’re not just accelerating the growth of IT service providers — we’re transforming the industry. If you’re ready to bring your strategic account management expertise to a fast-paced, innovation-driven company that values your voice, your growth, and your results, we want to talk to you.
Why Join COURSER?
- You’ll be part of a high-growth company that values Teamwork, Service, Growth-Mindedness, Trust, and Innovation.
- We believe in rewarding performance — top achievers are invited to exclusive all-inclusive trips as part of our Achiever’s Club.
- We foster a culture that champions professional development with best-in-class training, mentorship, and self-promotion paths.
- We operate nationwide with a shared knowledge base and collaborative spirit that helps every team member thrive.
- Serve as the strategic partner and primary point of contact for high-value client accounts.
- Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
- Proactively resolve client concerns and align solutions with evolving client needs.
- Identify opportunities to expand services through upselling and cross-selling.
- Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
- Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
- Present performance reports and business insights to maintain trust and client confidence.
- 5 years of experience in client account management, ideally in IT or MSP environments.
- Strong grasp of IT solutions — from cybersecurity and infrastructure to cloud and support services.
- Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios.
- Excellent relationship-building, negotiation, and communication skills.
- Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
- Analytical mindset with the ability to identify patterns, risks, and growth opportunities.
- Adaptability and calm under pressure in a dynamic, high-volume setting.
- Demonstrated ability to learn and adapt to emerging technologies.
- Competitive salary with performance-based rewards
- Comprehensive medical, dental, vision, and life insurance plans
- 401(k) match to support your financial future
- Unlimited vacation time after year one (10 vacation days your first year)
- 10 paid holidays — including your birthday and a floating holiday
- Paid sick time and paid parental leave
- Healthy lifestyle and Amazon Prime reimbursements
- 40 hours of paid Volunteer Time to support your passions
- Reimbursement for certifications
- Learning & development programs to advance your career
Apply today and take the next step with a team that’s shaping the future of IT services!
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.