What are the responsibilities and job description for the Healthcare Client Support Specialist position at Course?
Must have healthcare experience / client support and SQL reporting experience.
Great opportunity with a small but growing Software company working with health insurance customers. You will be a first point of contact for our client issues and updates, ensuring software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers' processes. Someone with prior customer support or software support in the Healthcare space would be a great fit for this position.
What You'll Do:
- Represent by acting as a central point of contact for assigned customer(s)
- Work with JIRA for ticketing and triaging and work with SQL for reporting
- Maintain a detailed knowledge of the customer's business processes and systems
- Coordinate configuration and/or code deployments as necessary
- Track, triage and resolve reported defects and support client configuration questions
- Facilitate weekly client meetings, work through priority issues, and plan future initiatives
- Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
- Review changes and enhancements with clients
- Coordinate the work of both support and development resources when required
Experience we need from you:
- 3 years of Healthcare or Healthcare Software customer support (B2B) preferred
- Basic IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc)
- Professional experience with MS Office, PC support, Teams, etc
- SQL queries, scripts or API experience (1 year minimum) required
- Ability to communicate complex problems in an easily understood manner
- Ability to effectively communicate client needs to our internal staff
- Attention to detail and excellent analytical skills
- Excellent presentation, communication, and customer service skills
- Well, organized with the ability to prioritize and handle multiple assignments
- Organized with the ability to prioritize and handle multiple client issues and tickets