Dispatcher / Operations Agent

The Dispatcher / Operations Agent facilitates Expedited and Next Flight Out (NFO) shipments via air and domestic transport. The Dispatcher / Operations Agent is responsible for receiving shipping instructions and following customer-specific guidelines in the preparation and transmission of export, import, and domestic transactions. This includes arranging local pickup, local drop-off, airline transfers, and airport-to-airport transfers.

Essential Duties and Responsibilities during all phases of the shipping process.

• Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests, and/or immediate needs.

• Relaying relevant information such as status or other messages to and from drivers, Routing Team, supervisors, and/or managers

• Communicate with drivers and origin and destination location agents regarding shipment status, special handling, and delivery processes.

• Monitor and manage shipments through completion. Keep supervisors apprised of the export/import/and domestic details of transactions in accordance with SOP’s.

• In conjunction with supervisors, resolve shipment problems, matters, and delays with a high sense of urgency. 

• Ensure accuracy and completeness of all documentation.

• Build relationships with local customers, offices, overseas and domestic agents, and service providers.

• Review standard operating procedures to ensure compliance with TSA and Ace Quality Assurance Standards.

• Pick up or delivery of time sensitive freight and/or equipment between client location and airport.

• May be responsible for special shipments involving perishables (medicines and samples) and/or oversee special accounts.

• Must be available to work evening or overnight, weekend, and holiday shifts. 

Education and Experience

• High school diploma or equivalent required. 

• A college graduate and/or High school diploma with an Equivalent combination of Air Export experience highly desired.

• Prior work experience in the logistics/freight forwarding industry is preferred.

• Basic to intermediate experience using Windows operating system and Microsoft software applications is required

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.

• Must have strong organizational and time management skills.

• Must have valid driver’s license and clean driving record. 

• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails, and other written documentation clearly and concisely. Can present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.

The above statements are intended to describe the general nature of the work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Core Competencies and Values

• Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Available Shifts:

• Preference to those able to work any shifts including weekends, holidays, and overtime

Benefits CNW offers a generous Employee Benefits Package including:

• Competitive Salary
• Medical, dental, and vision benefits
• 401k plan
• Bonus package

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status, or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

CNW complies with all federal, state and local employment laws, including the California Fair Employment and Housing Act (FEHA) and the Age Discrimination in Employment Act (ADEA). We do not discriminate on the basis of age, and any age-related information requested after a conditional offer is made will be used solely for lawful purposes such as verifying driving eligibility or insurance compliance.