CAD Specialist II

Job Summary

CAD Specialist II, under the administrative direction of the CAD Administrator, is primarily responsible for the 911 Computer Aided Dispatch (CAD) system and related databases. This includes but is not limited to system maintenance, response plan and user management. This position requires a high degree of competency and technical expertise in CAD Software.

About Us

Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.

Responsibilities

· Perform the duties and responsibilities as a CAD Specialist I as needed

• Assists in maintenance and updating of various databases and resource materials within the Communications Center ensuring all information is up-to-date and accurate alongside CAD Specialists

• Maintains Fire and EMS unit resource lists

• Creates and maintains Fire and EMS Response Plans

• Creates and maintains Police Response Plans

• Performs routine maintenance, troubleshooting, and problem solving of the 911 Center’s three (3) CAD system environments at multiple locations.

• Troubleshoots and responds to all CAD-related trouble tickets and/or inquiries as assigned

• Assists in competency testing for all routine hardware and operating system upgrades and updates for the CAD machines.

• File documents, answers telephone, and relay messages as needed.

• Maintain accurate records of accountability/viability of system equipment.

• Completes projects assigned by supervisor

• Coordinates with GIS the proper updates of the York County Street Index including house numbering information, commercial business information, and updated response plans for the Fire and EMS back up response plans

• Responds to on-call incidents when available on the Mobile Command Unit Team as a Driver and/or Technician

• Other duties as assigned

Essential Requirements

• Must possess a high school diploma or GED equivalent

• Must be able to type 35 words per minute with an 85% degree of accuracy as determined by a typing proficiency test

• Must pass the County background check with no records of criminal conviction

• Minimum of two (2) years work experience as CAD Specialist I and/or experience that provides sound knowledge, skills, and abilities in the primary areas of: Fire, Emergency Medical Services (EMS), and Police services

• Must be able to handle CONFIDENTIAL DATA, disclosure of which is protected by law

• Ability to read road maps and interpret mapping data

• Knowledge of geological layout of York County as related to the municipalities

• Ability to carry out assignments with a high degree of accuracy with some supervision.

• Must be able to participate in continuing education, as available

• Ability to communicate effectively with associates and the public

• Excellent organization, verbal, and written communication skills required along with proficiency in Microsoft Word, Excel, Outlook and PowerPoint

• Must be resourceful and proactive while consistently demonstrating a positive and professional demeanor

• Must exhibit strong teamwork skills, process requests and relay information in a timely manner

• Must comply with York County Policies and Procedures as well as YCDES Policies and Procedures

• Attend meetings and training as necessary

Contact Details

If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.

York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.