Business Services Supervisor

Yolo County Health & Human Services Agency (HHSA) is recruiting to fill one (1) regular, full-time position in the classification of Business Services Supervisor for the In-Home Supportive Services Program (IHSS). IHSS serves Medi-Cal eligible older adults and individuals with disabilities by providing eligible recipients with authorized service hours to hire an IHSS provider to assist them the completion of activities of daily living and help them remain in their homes safely. The Yolo County IHSS Program serves over 4,000 recipients and 4,000 providers. IHSS is funded by federal, state, and county funds.

The Business Services Supervisor is responsible leading, training, supervising and evaluating the IHSS Payroll/Intake Team. The IHSS Payroll and Intake team process a high volume of provider pre-employment documents, recipient applications, and payroll related tasks such as worker compensation claims, Share of Cost Reconciliations, overpayment recoveries and Department of Justice background check clearances. They are an integral part of the IHSS Program and its success. The position also oversees day-to-day program/office operations ensuring systems, equipment, purchases, and supplies for the program are available.

The ideal candidate has In-Home Supportive Services knowledge and experience. This is a position with a high level of responsibility, and the ideal candidate must be able to meet deadlines, work with competing priorities and provide a supportive environment for the IHSS Payroll/Intake team. We are seeking a collaborator who has a proactive approach, is analytical and can solve problems. The Business Services Supervisor must be able to serve recipients, providers and our IHSS team with tact and diplomacy, especially when having difficult conversations. We are seeking a bilingual candidate to meet the demand of our providers/recipients (Russian or Spanish).

For important and detailed information regarding the application, timeline and selection process for this recruitment, please see the APPLICATION AND SELECTION PROCESS section of this job announcement below.

Definition
Under general direction, supervises a wide range of business administrative activities, including maintaining and revising financial and statistical records in a department; plans, organizes, coordinates and directs clerical and technical administrative work within the assigned work unit; performs the most difficult and complex assigned administrative assignments in the department including difficult technical clerical or accounting tasks; performs other related duties as required.

Distinguishing Characteristics
A Business Services Supervisor works directly for a department head or a senior level manager to supervise and perform a wide range of administrative tasks, studies or projects, including the most difficult, specialized and sensitive technical administrative work in the department. Incumbents in this class typically supervise technical administrative and/or clerical staff as a preponderant duty but also personally perform advanced technical administrative duties. Incumbents are expected to utilize a through knowledge of the overall operations of their department, as well as its business activities. Supervision of staff is the preponderant responsibility of a Business Services Supervisor where an incumbent may even supervise all of the clerical and technical administrative functions in the department. This class differs from the Administrative Assistant in that the Administrative Assistant performs technical and administrative tasks of average difficulty, work within well-defined standards and guidelines, and supervision of staff is not the preponderant duty of the Administrative Assistant classification.

Assignments may include, but are not limited to, the duties listed below:

• Plans, directs, and supervises the work of subordinate technical and/or office support personnel performing the day to day operations of the clerical and business related functions of a department or a major division in a County department, including technical accounting, financial and other fiscal activities.
• Assigns, directs, reviews and evaluates staff work and performance; selects staff; initiates appropriate disciplinary action if necessary; prepares work schedules to provide for adequate shift coverage; prepares and approves vacations and leave schedules.
• Prepares or supervises the preparation of a variety of reports requiring the compilation of financial and statistical data; supervises the preparation of departmental accounting studies and reports.
• Serves as a resource for managers and other employees, both internal and external to the department, on departmental policies and procedures, particularly in unusual or questionable situations.
• Performs a wide range of difficult and complex technical administrative duties that may involve fiscal, personnel, purchasing, training, and related activities.
• May assist with the preparation of the departments budget, as well as direct and monitor department expenditures and fiscal control programs; supervise the preparation of accounting studies and reports.
• Prepares or supervises the preparation and maintenance of personnel documents including staff evaluations, payroll and other records; coordinates the purchase and requisition of supplies and equipment; researches cost and availability and recommends vendor selection.
• Coordinates and arranges departmental training activities; tracks and schedules staff participation; develops, recommends and implements clerical/business procedures and manuals; plans and recommends revisions to work systems and procedures; oversees administrative computer operations and the use of other office equipment

Experience:  Either one year as an Administrative Assistant or comparable class in Yolo County, or three years of experience in an advanced journey level technical, clerical or accounting classification in the County; or

Four years of increasingly responsible technical, clerical, or accounting experience (one year of business school or college with major course work in accounting, information technology, data processing or statistics, may be substituted for one year of the required experience for a maximum of two years).

Background Requirements
Incumbents in this class may have access to Federal Tax Information and are subject to confidentiality and safeguarding requirements of Internal Revenue Code 6103(p)(4).  As such, an individual selected for this position is subject to a thorough background investigation as stipulated in Section 5.1.1 of Internal Revenue Service Publication 1075, which includes the following:

1. Review of Federal Bureau of Investigation (FBI) fingerprint results;
2. Check of local law enforcement agencies where the subject has lived, worked and/or attended school within the last five (5) years and, if applicable, of the appropriate agency for any identified arrests; and 
3. Verification of an employee's eligibility to work in the United States.

Background investigations are conducted upon hire and every ten (10) years of employment thereafter.  

License
Some positions in this classification may require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Knowledge of:  Principles and practices of supervision, training, discipline, and performance evaluation; departmental organization, programs, policies and procedures; basic principles of budgeting, supervision, purchasing and personnel transactions; effective methods of office management and administration, computer equipment and sophisticated office machines.
 
Ability to: organize, direct and supervise the work of subordinate staff; ability to analyze situations accurately and adopt an effective course of action; ability to prepare and maintain accurate financial and statistical reports; ability to plan, organize, coordinate and supervise the work of others; ability to deal tactfully with the public and others contacted in the course of work; ability to maintain a cooperative working relationship with others.

Application Process

It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date.  Application information must be current, concise, and related to the requirements in this job announcement.  A resume should be included with your application; however, it will not substitute for the information requested on the application.  In addition to a completed application resume, applicants are required to submit a completed supplemental questionnaire, and verification of education for this position.   Incomplete applications will be disqualified.  

Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways: 

• As an attachment to the online application 
• By e-mail to hhsa.jobs@yolocounty.gov 
• By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

All required documents must be received by the Human Resources Office by the closing date. Postmarks will not be accepted.   Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.

Selection Procedure

The following is a tentative schedule of events that will occur as part of the selection process.  The selection process steps, and all listed dates, may change with or without notice.

• Screen for Minimum Qualifications: August 10, 2026
• Screen for Best Qualified: August 11, 2026
• Department Selection Interviews August 19, 2026 and August 21, 2026
• Reference Checks: TBD
• Conditional Job Offer, pending:
• Pre-Employment Exams 
  • Drug & Alcohol Screen
  • Department of Justice LiveScan
• Proof of Vaccination or Exemption
• Confirmed Job Offer
• Estimated Start Date: September/October

Verification of Education
 Acceptable forms of educational documentation are official or unofficial transcripts that list the student's name, institution name, field of study and date the degree was awarded.

For recent graduates who have not received proof of their degree yet, a letter from the registrar's office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.

Please do not send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.

All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site (http://www.iau-aiu.net/content/institutions).
 Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:
  
 1. A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
 
 2. An evaluation of the applicant's degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.
 
Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.
 
 EDUCATIONAL RECORDS EVALUATION SERVICE
 601 University Ave., Suite 127
 Sacramento, CA 95825
 (916) 921-0790
www.eres.com  
 
 FOREIGN EDUCATION DOCUMENT SERVICE
 P.O. Box 151739
 San Diego, CA 92175
 (619) 265-5810
www.documentservice.org
 
 CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC.
 P.O. Box 18358 Anaheim, CA 92817
 (714) 237-9272
www.iescaree.com
 
 GLOBAL SERVICES ASSOCIATES, INC.
 409 North Pacific Coast Highway, # 393
 Redondo Beach, CA 90277
 (310) 828-5709
www.globaleval.org
 
 INTERNATIONAL EDUCATION RESEARCH FOUNDATION CREDENTIALS EVALUATION SERVICE
 P.O. Box 3665
 Culver City, CA 90231-3665
 (310) 258-9451
www.ierf.org

Verification of Certification
Acceptable forms of certification and/or formal training documentation are certificates that list the applicant's name, institution name, course title and date the certificate was awarded. If applicable, the verifying documentation should include a certification/license number as well as an expiration date.

Screening for Best Qualified

The supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.  If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.  Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.   If you have no experience, write "no experience" for the appropriate question.  Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated to determine those applicants that are best qualified.  

Contact Information

For questions about the position or about employment with the County, please contact Human Resources by e-mail at hhsa.jobs@yolocounty.gov or by phone at (530) 666-8600.

Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance.  The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.  Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.

Salary : $77,542 - $94,224