Office Specialist II - Airport Badge Office Assistant

The County of Volusia is seeking an Office Specialist II -Airport Badging Office Assistant in the Daytona Airport. This position is responsible for assisting with airport security badging requirements to include moderate clerical work and filing. The Airport Badging Office Assistant assists with all badging needs during the established hours, which allows for fingerprinting at the same time. The Airport Badging Office Assistant serves as an Airport Operations Area (AOA) and Security Identification Display Area (SIDA) and/or Sterile Instructor.

• Assists with providing AOA/SIDA badge information and instruction in a classroom setting.
• Assists with issuing airport security badges and inputting data into the security database with minimal mistakes for reporting to Transportation Security Administration.
• Assists the Airport Security Coordinator (ASC) with scheduling appointments.
• Assists with conducting fingerprinting and maintaining fingerprint records in compliance with Transportation Security Administration (TSA) and airport regulations.
• Coordinates with tenants and airport users regarding background checks, badging, and fingerprinting.
• May assist in conducting security inspections at the request of the Airport Security Coordinator (ASC).
• Assists with conducting annual audits of all issued access media in accordance with TSA regulatory requirements.
• Provides airport security and badging reports to the ASC as necessary.
• Plans and updates operating procedures for regulatory compliance.
• Provides instructional information and materials to airport tenants regarding airport security and badging.
• Performs preventative maintenance on badge printers.
• Operates multi-line telephone system, directs callers and visitors to appropriate personnel and performs related receptionist duties.
• Ensures confidentiality and security of personal information.
• Orders supplies as necessary.
• Maintains regular and punctual attendance.
• May work outside of regular shift schedule to meet operational needs.
• May performs duties of Airport Badge Office Coordinator as required.
• May be assigned to cover Aviation Worker Screening (AWS) requirements per TSA regulations.
• Operates County vehicles and equipment.
• Responds to any event of disaster such as hurricane, or any other emergency situations to perform emergency service duties.
• Must adheres to Federal, State, County and Local ordinances.
• Performs other duties as assigned.
• May be assigned to cover shifts in the airport control center or airport curbside.

Graduation from high school or possession of a GED and four (4) years of progressively responsible office administrative experience or customer service experience and experience in using Microsoft Office Suite programs (Word, Excel, PowerPoint, and Access) or one (1) year of Office Specialist I work experience with Volusia County.

License and Certifications: 

• Must obtain or possess a valid Florida driver’s license at time of hire and maintain thereafter.
• Must obtain a Security Identification Display Area (SIDA) Badge within 30 days of hire and maintain thereafter.
• Must obtain Trusted Agent endorsement within the first 30 days of hire.

NOTE: Candidates selected for interviews will be required to undergo and pass the following: 

• Criminal History Records Check (CHRC) with no disqualifying offenses and a Security Threat Assessment (STA).
• A Computer skills test.

• Knowledge of applicable airport rules, regulations, protocol, lease agreements, and safety procedures to ensure compliance.

• Proficient in using computers, faxes, office equipment, Microsoft Office Suite programs, and related software.
• Skilled in planning and organizing.
• Ability to deal appropriately with customers and provide customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to develop procedures and work instructions.
• Ability to operate a multi-line telephone system.
• Ability to use base station and handheld radio communication devices.
• Ability to facilitate training, conduct briefings and provide feedback.
• Ability to manage and oversee daily operations of the Airport Badge Office.
• Ability to safely operate County vehicles and equipment.
• Ability to multitask effectively.
• Ability to prioritize tasks and address critical tasks accordingly.
• Ability to communicate effectively both orally and in writing.
• Ability to interact effectively with others and the general public.
• Ability to work under stressful conditions.
• Ability to work outside of regular shift schedule to meet operational needs.
• Ability to obtain and maintain required licenses and certifications.
• Ability to manage and use an Identification Management System and other associated software.

Mental Demands: Ability to read and comprehend instructions. Ability to communicate effectively. Ability to construct compound, complex sentences and paragraphs. Ability to perform basic mathematical computations (addition, subtraction, multiplication, division.) Ability to analyze data and develop a conclusion. Ability to express ideas and relay information.

Physical Demands: Sedentary work. Ability to talk, hear, and see. Visual acuity (peripheral vision, depth perception) necessary to read, write, and use the computer. Ability to look at a computer screen for long periods.  Finger dexterity. Ability to bend, stoop, and reach. Ability to lift, push, pull and/or carry a minimum of 10 pounds.

Environmental Demands: Inside work.