Airport Operations Agent

Major Functions

Responsible work overseeing daily airport operations on a shift basis in compliance with Federal Aviation Regulations (FAR), including 14 CFR Parts 139, 1540, 1542, and 77; Transportation Security Administration (TSA) requirements; the Airport Security Program (ASP); and applicable Federal, State, and Local laws, regulations, ordinances, policies, and procedures.

The Airport Operations Agent is an integral member of the Airport's operations and security team, performing multifunctional duties in airfield operations and safety, security and access control, Airport Control Center communications, emergency response, safety management, fueling and hazardous materials compliance, wildlife hazard management, foreign object debris (FOD) control, ground handling, and customer support.

Work requires the ability to independently monitor multiple operational and security systems, recognize developing hazards, make timely notifications, coordinate resources, accurately document events, and communicate effectively with airport management and personnel, tenants, air carriers, law enforcement, emergency responders, Federal agencies, contractors, and the public.

Illustrative Duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• Directs the workforce on a shift basis and serves as liaison to airline supervisory personnel and airline station managers, building strong working relationships that support a customer service–focused operation.
• Creates monthly work schedules; participates in contracted staff hiring panels; provides guidance and direction toward staff professional development.
• Conducts periodic daily inspections of runways, taxiways, safety areas, clear zones, approach zones, ramps, aprons, perimeter fencing, gates, terminal facilities, and surrounding airspace; documents and reports hazards, deficiencies, equipment failures, and changes in operating conditions.
• Conducts daily and weekly FOD inspections, removes hazards from the airfield, and administers FOD control measures in compliance with 14 CFR 139.327.
• Assists with the preparation, issuance, and cancellation of Notices to Airmen (NOTAMs) and with coordinating the opening and closing of runways, taxiways, ramps, and aprons for operations, maintenance, construction, emergencies, and special activities.
• Coordinates and monitors non-routine airfield activities, including air carrier gate assignments, diversion aircraft parking, military operations, static displays, dignitary movements, special events, and tenant functions.
• Monitors airport and airfield construction projects to ensure operational, safety, and security requirements are maintained; develops, reviews, and approves Construction Safety Phasing Plans (CSPPs) and Construction Safety Compliance Plans (CSCPs).
• Maintains airfield surface markings, including pressure washing, cleaning, grinding, and removal of old markings and repainting using pavement grinding and painting equipment in accordance with 14 CFR Part 139 and Airport requirements.
• Inspects perimeter fencing, gates, access points, and secured areas for breaches or deficiencies; conducts authorized random security screenings of vehicles, personnel, and equipment; and provides escorts within the Airport Operations Area (AOA) and other secured areas.
• Implements and supports the ASP and TSA requirements; monitors tenant leaseholds, secured areas, and airport facilities; and immediately reports fires, vandalism, theft, unauthorized access, suspicious activity, security violations, and other irregular activity.
• Monitors video surveillance, fire protection, radio, alarm, access-control, and other automated systems and Control Center equipment; performs routine system checks and reports malfunctions for follow-up.
• Receives, prioritizes, and dispatches emergency and non-emergency calls and requests for service to appropriate airport, maintenance, security, and emergency personnel, and tracks the status of active incidents.
• Notifies airport personnel and stakeholders of operational, safety, security, and emergency matters by telephone, radio, paging, and computer systems; logs complaints and service requests (e.g., noise, shuttle, facility, tenant, security) and refers them for follow-up.
• Responds to and coordinates airport and aircraft emergencies, accidents, security incidents, fueling and wildlife incidents, irregular operations (IROPs) such as aircraft diversions, and severe weather, hurricane, and disaster events, including on an on-call basis; coordinates responding to agencies, personnel, vehicles, and equipment.
• Initiates notification of essential Local, State, and Federal agencies in support of the Airport’s emergency procedures and Unified Incident Command structure; assists with operating the Airport Operations Center (AOC); and communicates clearly with law enforcement, fire rescue, emergency medical services, air carriers, tenants, and contractors.
• Maintains the Airport’s Safety Management System (SMS) and SMS Manual in accordance with 14 CFR Part 139 (139.5 and 139.401–139.403); serves as liaison between tenants and the SMS Manager; logs SMS issues in the Lucity database; supports the SMS committee/working group in promoting the Daytona Beach International Airport (DAB) SMS plan; and assists the SMS Manager and Airport Leadership in implementing risk-related policy changes.
• Maintains compliance with 14 CFR 139.321 (Handling and Storing of Hazardous Substances and Materials) and NFPA 407, 30, and 10; serves as liaison to tenants that handle and store fuel and hazardous materials; and maintains fuel training files.
• Implements and monitors the Airport’s Wildlife Hazard Management Plan (WHMP) in compliance with 14 CFR 139.337; conducts daily wildlife hazard assessments; maintains wildlife strike and observation logs; and coordinates mitigation strategies with USDA Wildlife Services, the Florida Fish and Wildlife Conservation Commission, and other agencies.
• Performs wildlife hazard mitigation and depredation, including the use of firearms and live ammunition when authorized and properly trained.
• Oversees the Airport’s above- and below-wing ground handling operations and manages the Ground Handling, Cargo, and Ground Support Equipment (GSE) fleet; provides input to financial and budgetary reports and billing for services.
• Develops and implements Standard Operating Procedures (SOPs) for SMS, fueling and hazardous materials, wildlife hazard management, FOD, GSE, and ground handling in accordance with FAA, NFPA, and Airport standards as directed by the Operations Supervisor and SMS Manager.
• Administers Quality Assurance Programs to ensure the Airport meets or exceeds 14 CFR Part 139 standards and air carrier expectations.
• Trains airport personnel and tenants on wildlife hazard and FOD awareness and reporting procedures.
• Interprets and ensures compliance with FAA, TSA, International Civil Aviation Organization (ICAO), airline, and Airport rules, regulations, orders, and procedures, and applicable Federal, State, County, and Local laws and ordinances, by airport personnel and users.
• Creates, reviews, and submits daily activity logs, inspection records, incident and security reports, and other required documentation; records dispatches and significant events in computerized logs; and maintains records supporting regulatory compliance, investigations, and management decision-making.
• Safeguards and transmits Personally Identifiable Information (PII) and Security Sensitive Information (SSI) in accordance with applicable laws, regulations, and policies.
• Coordinates with airport departments, tenants, air carriers, contractors, and users on operational requests, service needs, and safety and security matters, and provides timely, professional assistance to the traveling public under all conditions.
• Operates County vehicles and equipment in the performance of assigned duties.
• Maintains all proficiencies and qualifications of an Airport Operations Agent as required.
• Works airfield duty agent shifts, including nights, weekends, and holidays, as well as overtime, extended shifts, and emergency call-backs, as directed, based on operational needs.
• Attends work on a continuous and regular basis.
• Performs other duties as assigned.
  
  

Minimum Requirements

Graduation from high school or possession of a GED and five (5) years of operational experience in a commercial or military aviation environment.

OR

Associate’s degree in Aviation, Airfield Management, Aviation Safety, Aviation Security, Public Protection or related field and three (3) years of operational experience in a commercial or military aviation environment.

OR

Bachelor’s degree in Aviation, Airfield Management, Aviation Safety, Aviation Security, Public Protection or related field and one (1) year of operational experience in a commercial or military aviation environment.

A comparable amount of education, training, or experience in aviation or security may be substituted for the minimum requirements.

License And Certification Requirements

• Must possess a valid Florida driver's license at time of appointment and maintain thereafter.
• Must have or obtain the Airport Certified Employee (ACE) accreditation through the American Association of Airport Executive (AAAE) within the first three (3) years or as directed by Supervisor.
• Must successfully complete Wildlife Hazard Management Training to include Pyrotechnic and Firearms training within six (6) months of appointment and maintain certification thereafter.
• May be required to obtain an Airport Security Coordinator Certification within two (2) years of appointment.
  
  

Knowledge, Skills & Abilities

• Knowledge of airside and landside airport operating procedures, runway design criteria, aircraft operations, and applicable operating requirements.
• Knowledge of and ability to impartially enforce airport security regulations and procedures under 14 CFR Parts 139, 1540, 1542, and 77, State and Local ordinances, and other applicable codes, including airport security programs, access control, airfield safety, and emergency response practices.
• Knowledge of the laws, rules, and requirements governing the use of airport facilities, property, and land use agreements.
• Knowledge of safety standards, regulations, and publications of the National Fire Protection Association (NFPA), ASTM International, Federal Aviation Administration (FAA), Occupational Safety and Health Administration (OSHA), Florida Department of Transportation (FDOT), and similar organizations, including those applicable to airport and airfield construction.
• Knowledge of airport engineering, master planning, construction planning, zoning, property management, noise mitigation, maintenance procedures, and industry best practices.
• Knowledge of airport lighting, electrical, pavement, marking, signage, and navigational aid systems, with the ability to identify problems and coordinate corrective action.
• Knowledge of GSE operation and maintenance, including identifying and promptly reporting mechanical issues.
• Strong interpersonal, written, and verbal communication skills, and the ability to maintain effective working relationships with internal and external agencies and the general public.
• Proficiency with computers, communications equipment, and software to disseminate critical information, maintain electronic records, document airport activity, and issue notifications of changing airfield conditions.
• Ability to work independently and exercise sound judgment based on established policies, regulations, and safety standards, and to follow direction from supervisors.
• Ability to multi-task effectively in a high-stress environment during emergency and non-emergency situations.
• Ability to understand oral and written instructions and to read and interpret sketches, diagrams, engineering plans, blueprints, technical instructions, and aeronautical charts.
• Ability to safely and effectively use firearms for wildlife mitigation.
• Must be able to relocate to other County locations based upon operational needs.
  
  

Ada Requirements

Physical Demands: Ability to talk and hear clearly. Visual acuity (peripheral vision, depth perception, color acuity) necessary to operate a motorized vehicle, operate a firearm and/or review diagrams. Must be able to lift, carry, push, pull, and a minimum of 80 pounds at waist height (e.g. airfield lighted X’s, pavement paint sprayer, asphalt grinder, paint bucket, glass beads). Ability to stand, walk, and/or sit for prolonged periods (4 hours). Ability to climb, reach, grasp and handle small and large objects. Must have good finger and joint dexterity to manipulate small objects, controls, latches, button clips and fasteners within limited or confined spaces. Ability to lift and/or reach above heads with both arms.

Environmental Demands: Inside and outside work. Ability to tolerate inclement weather including wind, rain, humidity, heat and cold. May be exposed to chemicals, insects, odors, dust, fumes, noise, vibration, aviation equipment, and other environmental conditions associated with airport operations.

Mental Demands: Ability to read and comprehend reports, blueprints, layouts, safety instructions, memoranda, letters, product directions, work orders, technical documents, and other written materials. Ability to write clear and concise instructions, directions, procedures, memoranda, reports, logs, and other required documentation. Ability to perform basic mathematical calculations applicable to assigned duties. Ability to speak clearly and concisely and effectively relay information to coworkers, airport personnel, contractors, tenants, emergency responders, and members of the public. Ability to identify, evaluate, and resolve operational, safety, security, and equipment-related problems. Ability to analyze information and data, recognize trends or discrepancies, and develop appropriate conclusions or recommendations. Ability to maintain situational awareness and exercise sound judgment during routine, non-routine, and emergency operations.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, local laws.

We offer a competitive and comprehensive benefits package that includes:

HEALTH INSURANCE

• Medical
• Dental
• Vision
• Flexible Spending Account
  
  

RETIREMENT

• Florida Retirement System (FRS)
• Deferred Retirement Option Program (DROP)
• Deferred Compensation (475 Plan)
  
  

SUPPLEMENTAL INSURANCE

• Life Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Cancer Insurance
• Critical Illness Insurance
  
  

PAID TIME OFF

• Personal Leave
• Holidays
• Bereavement
• Military
  
  

HOLIDAYS

The County Of Volusia Observes The Following Holidays Annually

• New Year's Day
• Martin Luther King Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving (and day after)
• Christmas
  
  

Additional Benefits

• Tuition Reimbursement
• Onsite Wellness/Fitness Center
• Computer Purchase Program
• Direct Deposit Payroll
  
  

Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.

01

NOTE: Your response to the following supplemental questions must match the information in the work experience section on your application. If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.

• I have read and understand the above statement.
  
  

02

Do you have a valid Florida driver's license?

• Yes
• No
  
  

03

If you answered "No" to the previous question, will you be able to obtain a Florida driver's license at the time of hire if selected for the position?

• Yes
• No
• Not Applicable
  
  

04

Do you have a high school diploma or a GED?

• Yes
• No
• N/A
  
  

05

Do you have five (5) years of operational experience; working in a commercial or military aviation environment with direct experience in reading, understanding and applying federal regulations as they apply to aviation safety and/or security in the commercial airport environment?

• Yes
• No
  
  

06

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

07

Do you have an Associate’s degree in Aviation, Airfield Management, Aviation Safety, Aviation Security, Law Enforcement, Public Protection or similarly related field with a minimum of three (3) years of operational experience; working in a commercial or military aviation environment with direct experience in reading, understanding and applying federal regulations as they apply to aviation safety and/or security in the commercial airport environment.

• Yes
• No
  
  

08

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

09

Do you have a Bachelor’s degree in Aviation, Airfield Management, Aviation Safety, Aviation Security, Law Enforcement, Public Protection or similarly related field with a minimum of one (1) year of operational experience, working in a commercial or military aviation environment with direct experience in reading, understanding and applying federal regulations as they apply to aviation safety and/or security in the commercial airport environment.

• Yes
• No
  
  

10

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

• Required Question