What are the responsibilities and job description for the IT Client Specialist III position at County of Tulare?
This recruitment will establish an employment list to fill current and any future vacancies within the Tulare County Information Communications & Technology Department (TCICT). The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.
Current vacancy is with the Tulare County Information & Communications Technology Department located in Visalia.
Assist in the assignment, training, and supervision of activities of IT Client Specialists I/II, technical, and other support staff. Coordinate and facilitate client meetings, in person or via conference call, and prepares materials, agendas, minutes (including action items) and presentations. Learn, understand and assist with documentation of client business processes. Make recommendations to utilize IT technology to improve client department business processes. Collaborate and act as liaison with client, continuously refining relationship. Mitigate IT issues and requests. Assist with development of the IT budget for assigned agency, department or unit. Liaison with client, IT and client’s third party vendors. Assist/coordinate communication between assigned agency, department or unit. Lead change management discussions with client; recommend implementation best practices using IT products and services. Assist with overall strategic, capacity planning and business continuity regarding client IT needs. Assist with providing product and vendor quotes to assigned agency, department or unit. May be the Project Lead for projects that are within assigned agency, department or unit. Assist with the development of specifications, process models, written procedures, and charts to support department activities. Analyze alignment of project proposals to County objectives and strategies. Assist when appropriate with Ad-Hoc reporting solution services. Provide operational instructions or Train-the-Trainer training for end users. .Document client application assets and application topology. Assist client when appropriate in identifying client funding sources including; private, Federal or State grants. Facilitate and review IT services provided; including work requests, service requests (training, debugging/issue resolution, and enhancements), IT asset procurement &tracking, and involvement in Client Functional Departments. Prepare memoranda, system change bulletins, and project management & status reports as necessary. Attend client application specific conferences, user group meetings as a representative of County of Tulare.
Education: Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Management Information Systems, Business Administration, or related college degree.
Education Equivalent: Four (4) years of qualifying work experience in a computer related field can be accepted in lieu of education.
Experience: Four (4) years of experience in business analysis and documentation activities, project administrative support.
Experience Equivalent: Qualifying work experience on cross-functional team (s) including two (2) years in a lead role or supervisory experience in a government or public agency environment.
DESIRABLE EMPLOYMENT STANDARDS
Certified Business Analysis Professional (CBAP CLIENT CONSULTANT) training
Certified Associate in Project Management (CAPM) training
Certified in information Technology Service Management (ITIL Foundation v3)
Knowledge of project management principles and practices
Knowledge of business development strategies and practices
Knowledge of:
Principles and practices of supervision and training. Current business and technical processes of assigned agency, department or unit. Terminology or nomenclature relevant to today’s computer industry. Current computer equipment and software and its use. Business process flow, network and application topology diagrams. Effective training technique application of multiple instructional methodologies and current audio/visual equipment. Business analysis activities including; enterprise analysis, requirements planning & management, elicitation, communications and solution assessment & validation.
Skill/Ability to: Schedule, assign, direct, train and evaluate the activities of IT Client Specialist I/II or other technical or support staff. Develop, coach and mentor staff. Successfully demonstrate strong written and verbal communication skills. Act positively and efficiently under pressure. Work effectively in a team or independently with minimal supervision. Demonstrate sound task management skills and analytical ability. Successfully manage multiple concurrent assignments. Effectively prioritize and execute tasks while under pressure. Demonstrate organizational strengths and attention to detail. Analyze and gather client technical requirements. Develop and deliver presentations. Read and interpret technical and end user documents and manuals. Follow a step-by-step sequence to solve automated system problems. Provide a positive and supportive customer service attitude, with both internal and external clients required. Interpret client needs and translate into definable IT products and/or services. Work within collaborative environments. Interact extensively with clients with limited supervision.
Conditions of Employment
Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam.
College Cost Reduction Access Act
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Salary : $73,136 - $89,133
