Information Systems Specialist II

The County of Tehama is looking for a hands-on IT professional who enjoys solving complex technical challenges and supporting systems that keep County operations running. This position focuses on administering and maintaining Microsoft-based environments, including Active Directory, Microsoft 365, and Azure, while delivering high-quality technical support across departments.

The ideal candidate is skilled in troubleshooting hardware, software, and network issues, and is comfortable deploying and maintaining systems and devices in a dynamic environment. Experience using PowerShell to automate tasks and improve efficiency is highly valued.

This role requires a dependable, solution-oriented mindset and the ability to manage multiple priorities while delivering secure, reliable, and customer-focused IT services.

Examples of Duties May Include, But Are Not Limited To: Provides technical support and systems administration across County departments, including responding to and resolving service desk requests; troubleshooting complex hardware, software, and network issues; deploying, configuring, and maintaining desktops, mobile devices, and enterprise applications; administering user accounts, permissions, and access controls within Active Directory and Microsoft 365 environments; monitoring system performance and maintaining system reliability through patching, updates, and proactive maintenance; utilizing monitoring and alerting tools to identify and resolve issues; assisting with implementation of infrastructure, security, and modernization initiatives; developing and maintaining basic automation using tools such as PowerShell to improve operational efficiency; documenting systems, procedures, and technical solutions; and collaborating with staff, vendors, and stakeholders to deliver secure, reliable, and customer-focused technology services aligned with County needs and supporting ongoing cybersecurity, cloud, and infrastructure modernization efforts.

Knowledge Of: Operational characteristics, services, and activities of information systems; principles and practices of computer systems management, maintenance, and support; design, operations, and capabilities of networks and network systems; communications protocols such as TCP/IP; operation and care of computer equipment and peripheral devices; methods and techniques for troubleshooting and resolving technical issues; technical report writing practices and procedures; record keeping principles and procedures; applicable laws, regulations, policies, and procedures related to information systems; and techniques for providing a high level of customer service.

Skill In: Troubleshooting and resolving hardware, software, and network issues in a timely and effective manner; administering user accounts, permissions, and access controls; installing, configuring, and maintaining computer systems, applications, and devices; monitoring system performance and responding to alerts and operational issues; managing multiple tasks and priorities in a dynamic environment; communicating technical information clearly to both technical and non-technical users; and providing high-quality customer service and support to end users.

Ability To: Perform complex computer system installation, maintenance, and support work; analyze problems, identify solutions, and implement recommendations; monitor and support networks; evaluate and prioritize hardware and software requests; research and recommend cost-effective system improvements; prepare and maintain accurate records and documentation; respond to requests and inquiries from end users; organize and prioritize multiple tasks and meet deadlines; communicate clearly in person, over the telephone, and in writing; establish and maintain effective working relationships; work independently and as part of a team; and monitor network performance and troubleshoot issues.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.   A typical way to obtain the required qualifications would be:

• Graduation from an accredited four-year college or university with Bachelor’s degree in computer science, information technology,  or a related field,

OR

• Graduation from an accredited college or university with an Associate’s degree in computer science, information technology, or a related field and an Information Technology Career Certification such as CCNA, CCDA, MCP, SCNA, SCSA, or other applicable certifications.
• Three (3) years of applications software analysis, design and programming, including experience in application development with an online interactive database system.
• Other combinations of education and experience may be considered.

License & Special Requirements:

• A valid California Class C driver’s license or alternative form of transportation may be required for some positions at the time of appointment.  Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.

Salary : $2,823 - $3,431