Human Services IT Systems Technician

County of Sonoma

Santa Rosa, CA

Human Services IT Systems Technician

Salary: $83,276.09 - $101,246.19 Annually

Closing Date: Continuous

The Human Services Department (HSD) seeks an experienced IT professional to join their team as a Human Services IT Systems Technician!

The Human Services Department's Information Technology Unit serves 1000 employees who provide a wide variety of Social Services programs to the community. The unit is responsible for providing quality support in a fast-paced environment with a high level of professionalism. The Human Services IT Systems Technician is responsible for providing ongoing technical support for hardware and software systems throughout the Human Services Department, ensuring their operation, installation, maintenance, and support. This position requires a high level of technical expertise to provide hardware and software assistance, troubleshooting, and problem-resolution. Additional responsibilities include:

• Serving as first point of contact for any remote technical issues that require onsite support

• Coordinating and performing the configuration, installation, upgrade, or relocation of information system components, including computers, peripherals, software, and network related components

• Collaborating with IT team members to plan and implement various IT projects, including software installations, upgrades, and migrations

• Interacting with the Information Technology Service Management (ITSM) system for incident response and service requests

• Performing regular site visits to maintain familiarity and rapport with department staff

• Maintaining organization of hardware inventory and lifecycle for IT equipment across the department

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range

• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year

• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee family health plan options

• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits

• Retirement - A pension fully integrated with Social Security

• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment

• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Learn more and apply: http://50.73.55.13/counter.php?id=310136

*Salary is negotiable within the established range for the position and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit www. yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve.