Electronic Health Record Analyst II- Resolute Professional Billing-Limited Term (Open)

San Mateo County Health is seeking a well-qualified individual for the position of Electronic Health Record Analyst II- Resolute Professional Billing-Limited Term. This position will support Epic Resolute Professional Billing which will require current Epic certification in Resolute Professional Billing.


The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job. Per County policy all work must be performed in the State of California.

Primary responsibilities will include:  

Epic Professional Billing Implementation:

• Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
• Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
• Configure and customize Epic Professional Billing application to meet specific business requirements while adhering to best practices and industry standards.
• Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.

System Optimization and Maintenance:

• Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.
• Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies.
• Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.
• Troubleshoot and resolve complex technical issues related to Epic Professional Billing application, working closely with technical teams as needed.
• Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.
• Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.
• Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.

User Support and Training:

• Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.
• Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies.
• Serve as a subject matter expert and primary point of contact for all Epic Professional Billing-related inquiries and escalations.

Documentation and Reporting:

• Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements.
• Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management.

Ideal candidate will possess:

• Bachelor's degree, Information Systems, or related field preferred.
• Epic certification in Resolute Professional Billing (PB) required, additional certifications preferred (i.e. Resolute Hospital Billing, Claims, Benefits Engine).
• Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Professional Billing application in a healthcare environment.
• Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
• Proficiency in Epic system configuration, customization, and integration techniques.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team.

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 
 
Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
 

Knowledge of:

• Electronic health record systems, specifically Epic software applications.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.

Skill/Ability to:

• Interact with and work collaboratively with multidisciplinary teams.
• Learn and retain knowledge of all assigned applications.
• Troubleshoot application issues and system errors.
• Multi-task complex work assignments.
• Follow standards for naming and number conventions and security classifications.
• Configure, implement, maintain, and evaluate Epic modules and platform.
• Design, modify, and implement testing process.
• Create security classification templates.
• Communicate effectively, both orally and in writing.
• Prioritize effectively and manage time efficiently.
• Lead meetings and resolve conflicts.
• Perform under pressure with tight deadlines.
• Become cross-functional in one or more applications.
• Motivate key process stakeholders.
• Travel outside the County for training.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

License/Certification:

EHR Analyst II:(1) Epic Certification in Resolute Professional Billing module; and (2) maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges. 

If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Copies of current Epic certifications in Resolute Professional Billing
• Resume

Supplemental Questions:

1. This position requires current Epic certification in Resolute Professional Billing. Do you meet this requirement? Be sure to submit copies with your application materials. 
2. Describe your experience working as a Health IT Epic Resolute Professional Billing application analyst. Be sure to discuss any experience in healthcare and with electronic health records in an analyst role. For each experience include a) your role; b) your responsibilities; c) the setting/work environment; and d) length of time in position. 
3. Describe your experience working as a Health IT Analyst on Epic Resolute Professional Billing implementation projects. Be sure to discuss any projects in healthcare and/or electronic health records. For each experience include a) your role; b) your responsibilities; c) the size and scope of the project; d) communication with internal/external stakeholders; and e) the outcome(s). 
4. Provide a specific example that best demonstrates your experience in an Epic Resolute Professional Billing application system(s) build and testing. Include a) your role; b) the system and application/module/department you built; c) the specific content or request you were building; d) the stakeholders/end users/staff directly impacted by the build; e) lessons learned; and f) wins due to your build/ involvement.

Please include the words "Electronic Health Record Analyst II-Resolute Professional Billing-Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
 
Please submit the above listed materials via email to:


Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
 
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
 
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions, Epic certifications and a resume) will not be considered.

About the County 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

Salary : $129,522 - $161,866