PC Services Technician (Sheriff's Office)

Under general supervision, maintains, inventories, repairs, deploys and troubleshoots Sheriff’s Office desktop and laptop computers; installs PC and network software; provides training and technical help desk support to employees; trains employees in Microsoft Office and proprietary software; assists in network support and troubleshooting.

• High School diploma or GED equivalent and two (2) years of computer maintenance and operations experience.  Technical training in the computer field preferred.
• Valid State of New Mexico Driver’s license or able to obtain within six (6) months of employment.
• IT Technician certifications preferred

• Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
• While performing the duties of this job, the employee is occasionally exposed to high, precarious places; risk of electrical shock; and vibration.  The noise level in the work environment is usually moderate.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

This list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.  Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Troubleshoots problems on individual PC hardware and software; diagnoses problems and makes appropriate repairs; assists with the network troubleshooting and mapping of ports, switches and computers.
• Repairs and replaces equipment including modems, printers, scanner, CD/DVD-ROM drives and hard drives; upgrades memory and processors.
• Tracks, inventories and moves PCs from one substation to another; configures the software and sets the network connections.
• Assists with maintenance and updates of the telephone system; assists in configuration of the system for new and transferred users; provides end-user training on the phone sets and voicemail setup. 
• Creates and maintains databases in Microsoft Access and SQL; determines user needs and works with them to develop the database; develops standard reports and special reports as needed; trains users in the use of the database.
• Trains employees in the use of the Microsoft Office Suite; provides general training and helps them develop files and templates that apply to their individual jobs.
• Assists in the development of the department budget; collects data for the five year strategic plan and assists with implementation of this plan.
• Assists with the active directory group policy administration.
• Assist in basic website maintenance and repairs.
• Schedules and performs backup procedures for servers and workstations as requested.
• Maintains and troubleshoots in-car video camera systems.
• Performs other related duties as assigned.