What are the responsibilities and job description for the Social Services Program Manager position at County of San Benito?
Description
This recruitment is specifically for Children and Adult Services; however, it may be used for other recruitments in the future.
Under general direction, to assist in the planning, development, administration, organization, and supervision of several social services programs within the Health and Human Services Agency and to perform related duties as required.
Distinguishing Characteristics
The Social Services Program Manager classification is utilized in the Children and Adult Services Division or the Community Services and Workforce Development Division. Incumbents may be assigned to any of the functional areas including overseeing more complex systems and programs, requiring significant coordination and direction of employees who are administering these programs. Incumbents report to and assist the Health and Human Services Deputy Director in planning, organizing and supervising the work of Social Workers and support staff in their assigned units.
Physical Requirements/Work Environment
Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes of training; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods.
Example of Duties
Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.
Incumbents reports to, consults with, and assists the Health and Human Services Deputy Director in the planning, organization, administration and control of activities, services, operations, and staff within the assigned Division; plans, organizes, directs and supervises staff in any of the assigned divisions, informs, advises, and/or requests consultation regarding program changes and the impact of those changes on, for example, client-specific services availability, contracts, with stakeholders, including line and technical staff in the department, Deputy Director, and other County departments; interprets and disseminates policies and procedures related to social services programs; advocates for program changes that streamline workflows and enhance standardization across Counties to meet strategic goals and program compliance requirements; collects data, maintains records, to include project tracking documents, and prepares reports of activities pertaining to program(s) managed; may work directly with homeless, housing and service providers, and community partners to assist with planning, facilitating, implementing, and evaluating programs to support effective coordination, collaboration and operation of services; may participate in State project committees and workgroups that guide the development of program changes and may participate in regional or statewide county meetings; represents the department at community meetings and hearings, if assigned.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Required
Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:
Education: Bachelor’s degree from a 4-year college; preferably in a field of study closely related to job duties but not required.
Experience: Two years of responsible experience supervising, managing, or administering social services related programs (i.e. APS, CPS, or programs related to Community Services and Workforce Development),
License: Possession of a valid California operator’s license issued by the State of California Department of Motor Vehicles.
Special Requirements
Knowledge of Continuum of Care (CoC) system, Homeless Management Information System (HMIS) and Coordinated Entry; knowledge of homeless and housing State and Federal Agencies; Housing and Development (HUD) program, Housing and Community Development (HCD) program; Homeless Housing Assistance and Prevention (HHAP), or knowledge and background in children and adult services.
Knowledge Of/Ability To
Knowledge Of
Principles, methods and practices of public program administration; laws, rules and regulations governing the operation of a public social services program and the various specialized aid and service programs; Health and Human Services Agency vision, mission and values; functions and services of department and other community agencies and resources specific to duty assignment; current issues related to social services nationally, state-wide, and locally; effective managerial and supervision principles and methods;
program supervision and evaluation, and principles and methods; program supervision and evaluation and principles of staff training; coaching, mentoring, and staff development;
program management including development, oversight, proposal and grant writing, principles of public funding, budget preparation, fiscal and contract monitoring administration and control; financial and statistical record keeping; correct English usage, grammar, spelling punctuation and vocabulary; program management overseeing at least one or more programs such as Child Protective Services, Adult Protective Services, Resource Family Approval, or a Housing and Homeless Services related Program; strategic planning and implementation of complex programs directed by the State Legislature and the California Department of Social Services with the support and technical assistance of the County Welfare Director’s Association; program integrity through review and analysis of cases to assess trends both positive and negative and establishing and implementing plans to address areas of concern identified to improve the overall performance of a program.
Ability To
Establish and maintain positive, effective work relationships with subordinate supervisors and managers, agency staff, government and community organizations and the general public; demonstrate leadership including planning, organization; thinking strategically and setting goals and objectives; analyze problems, consider alternatives; exhibit highly developed interpersonal skills; using tact, patience and courtesy; effectively handle complex and difficult personnel and program management problems with skills and sound judgment; prepare and enforce department procedures relating to personnel; budgeting, financial, and social service compliance and training; communicate effectively both orally and in writing with groups, individuals; read, interpret, apply and explain rules, regulations, policies, and procedures; ensure compliance with policies and regulations; prepare clear, concise recommendations and plans; work collaboratively and effectively with local and state agencies, community partners, agency staff and social services communities; respond constructively to conflict; maintain confidentiality and control of sensitive information; inspire the trust, respect and confidence of others; work independently; prioritize personal workload and that of subordinate staff; train, motivate and effectively direct and evaluate the work supervised staff; exhibit strong initiative, integrity, sound judgment and a high degree of maturity; reason logically; work extended hours including evenings and weekends; travel to different sites and locations within and outside of county; follow safe work practices as directed and trained; safely operator a motor vehicle.
Disaster Service Workers
All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361
All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.
San Benito County Benefits For Management Employees
(This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU)
Employees in regular, full-time positions will be eligible to participate in the following employee benefits:
Pay Day: Employees are paid bi-weekly.
Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.
Vacation: Based on continued years of service. Newly hired MEG employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required). Maximum accruals may apply depending on the bargaining unit.
< 4 years of service = 10 days per year5 to 9 years of service = 15 days per year 10 to 14 years of service = 18 days per year 15 years of service = 20 days per year
Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated.
Holidays: 13.5 holidays (including 3 floating) for most employees. Safety officers and dispatchers receive approximately 5% holiday pay in addition to their base pay in lieu of paid holidays off.
Sick Leave: 15 days per year. Maximum accruals apply.
Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate.
Increase County contributions to medical effective January 2024.
HRA: Employee Only Medical Plan: $1,500 maximum
Employee Plus One Medical Plan: $3,000 maximum.
Employee Plus Family Medical Plan: $4,000 maximum.
Employees who are eligible to receive a "cash in lieu of' enrollment in the County's medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23).
Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families.
Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only.
Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents.
Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available.
Disability Insurance: Confidential and Management groups participate in the State Disability Insurance.
Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.
Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.
Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit.
All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.
Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances.
Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions.
01
I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed.
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses.
Do you obtain a Bachelor's degree from a 4-year college?
Do you obtain at least two years of responsible experience supervising, managing, or administering social services related programs (i.e. APS, CPS, or programs related to Community Services and Workforce Development)?
Do you possess a California operator's license issued by the State of California Department of Motor Vehicles?
Can you describe your direct experience overseeing or working within Child Welfare Services, Adult Protective Services, and/or Resource Family Approval (or comparable programs), including the scope of your responsibilities, specific initiatives or improvements you led, and how you ensured alignment across multiple programs with different mandates and populations?
07
Can you provide an example of a time you led a team through significant change—such as a policy shift, performance improvement effort, or organizational restructuring—highlighting your leadership approach and communication strategy, how you supported staff through resistance or stress, and the measurable outcomes or improvements that resulted?
08
This position requires the ability to work irregular hours as necessary; travel within and outside the County as necessary; including evenings, weekends, and holidays. Do you understand this requirement?
This position requires a qualifying security clearance through a background investigation and fingerprint check. Do you understand this requirement?
This recruitment is specifically for Children and Adult Services; however, it may be used for other recruitments in the future.
Under general direction, to assist in the planning, development, administration, organization, and supervision of several social services programs within the Health and Human Services Agency and to perform related duties as required.
Distinguishing Characteristics
The Social Services Program Manager classification is utilized in the Children and Adult Services Division or the Community Services and Workforce Development Division. Incumbents may be assigned to any of the functional areas including overseeing more complex systems and programs, requiring significant coordination and direction of employees who are administering these programs. Incumbents report to and assist the Health and Human Services Deputy Director in planning, organizing and supervising the work of Social Workers and support staff in their assigned units.
Physical Requirements/Work Environment
Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes of training; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods.
Example of Duties
Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.
Incumbents reports to, consults with, and assists the Health and Human Services Deputy Director in the planning, organization, administration and control of activities, services, operations, and staff within the assigned Division; plans, organizes, directs and supervises staff in any of the assigned divisions, informs, advises, and/or requests consultation regarding program changes and the impact of those changes on, for example, client-specific services availability, contracts, with stakeholders, including line and technical staff in the department, Deputy Director, and other County departments; interprets and disseminates policies and procedures related to social services programs; advocates for program changes that streamline workflows and enhance standardization across Counties to meet strategic goals and program compliance requirements; collects data, maintains records, to include project tracking documents, and prepares reports of activities pertaining to program(s) managed; may work directly with homeless, housing and service providers, and community partners to assist with planning, facilitating, implementing, and evaluating programs to support effective coordination, collaboration and operation of services; may participate in State project committees and workgroups that guide the development of program changes and may participate in regional or statewide county meetings; represents the department at community meetings and hearings, if assigned.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Required
Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:
Education: Bachelor’s degree from a 4-year college; preferably in a field of study closely related to job duties but not required.
Experience: Two years of responsible experience supervising, managing, or administering social services related programs (i.e. APS, CPS, or programs related to Community Services and Workforce Development),
License: Possession of a valid California operator’s license issued by the State of California Department of Motor Vehicles.
Special Requirements
- Ability to: work irregular hours as necessary; travel within and outside the County as necessary; including evenings, weekends, and holidays.
- Travel within and outside of the County as necessary.
- Qualify for security clearance through a background investigation and fingerprint check.
Knowledge of Continuum of Care (CoC) system, Homeless Management Information System (HMIS) and Coordinated Entry; knowledge of homeless and housing State and Federal Agencies; Housing and Development (HUD) program, Housing and Community Development (HCD) program; Homeless Housing Assistance and Prevention (HHAP), or knowledge and background in children and adult services.
Knowledge Of/Ability To
Knowledge Of
Principles, methods and practices of public program administration; laws, rules and regulations governing the operation of a public social services program and the various specialized aid and service programs; Health and Human Services Agency vision, mission and values; functions and services of department and other community agencies and resources specific to duty assignment; current issues related to social services nationally, state-wide, and locally; effective managerial and supervision principles and methods;
program supervision and evaluation, and principles and methods; program supervision and evaluation and principles of staff training; coaching, mentoring, and staff development;
program management including development, oversight, proposal and grant writing, principles of public funding, budget preparation, fiscal and contract monitoring administration and control; financial and statistical record keeping; correct English usage, grammar, spelling punctuation and vocabulary; program management overseeing at least one or more programs such as Child Protective Services, Adult Protective Services, Resource Family Approval, or a Housing and Homeless Services related Program; strategic planning and implementation of complex programs directed by the State Legislature and the California Department of Social Services with the support and technical assistance of the County Welfare Director’s Association; program integrity through review and analysis of cases to assess trends both positive and negative and establishing and implementing plans to address areas of concern identified to improve the overall performance of a program.
Ability To
Establish and maintain positive, effective work relationships with subordinate supervisors and managers, agency staff, government and community organizations and the general public; demonstrate leadership including planning, organization; thinking strategically and setting goals and objectives; analyze problems, consider alternatives; exhibit highly developed interpersonal skills; using tact, patience and courtesy; effectively handle complex and difficult personnel and program management problems with skills and sound judgment; prepare and enforce department procedures relating to personnel; budgeting, financial, and social service compliance and training; communicate effectively both orally and in writing with groups, individuals; read, interpret, apply and explain rules, regulations, policies, and procedures; ensure compliance with policies and regulations; prepare clear, concise recommendations and plans; work collaboratively and effectively with local and state agencies, community partners, agency staff and social services communities; respond constructively to conflict; maintain confidentiality and control of sensitive information; inspire the trust, respect and confidence of others; work independently; prioritize personal workload and that of subordinate staff; train, motivate and effectively direct and evaluate the work supervised staff; exhibit strong initiative, integrity, sound judgment and a high degree of maturity; reason logically; work extended hours including evenings and weekends; travel to different sites and locations within and outside of county; follow safe work practices as directed and trained; safely operator a motor vehicle.
Disaster Service Workers
All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361
- 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.
All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.
San Benito County Benefits For Management Employees
(This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU)
Employees in regular, full-time positions will be eligible to participate in the following employee benefits:
Pay Day: Employees are paid bi-weekly.
Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.
Vacation: Based on continued years of service. Newly hired MEG employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required). Maximum accruals may apply depending on the bargaining unit.
< 4 years of service = 10 days per year
Holidays: 13.5 holidays (including 3 floating) for most employees. Safety officers and dispatchers receive approximately 5% holiday pay in addition to their base pay in lieu of paid holidays off.
Sick Leave: 15 days per year. Maximum accruals apply.
Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate.
Increase County contributions to medical effective January 2024.
- Employee Only: $750.00, which would include the PEMHCA Minimum
- Employee Plus One: $1,250.00, which would include the PEMHCA Minimum
- Family: $1,515.00, which would include the PEMHCA Minimum
HRA: Employee Only Medical Plan: $1,500 maximum
Employee Plus One Medical Plan: $3,000 maximum.
Employee Plus Family Medical Plan: $4,000 maximum.
Employees who are eligible to receive a "cash in lieu of' enrollment in the County's medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23).
Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families.
Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only.
Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents.
Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available.
Disability Insurance: Confidential and Management groups participate in the State Disability Insurance.
Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.
Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.
Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit.
All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.
Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances.
Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions.
01
I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed.
- Yes
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses.
- Yes
- No
Do you obtain a Bachelor's degree from a 4-year college?
- Yes
- No
Do you obtain at least two years of responsible experience supervising, managing, or administering social services related programs (i.e. APS, CPS, or programs related to Community Services and Workforce Development)?
- Yes
- No
Do you possess a California operator's license issued by the State of California Department of Motor Vehicles?
- Yes
- No
Can you describe your direct experience overseeing or working within Child Welfare Services, Adult Protective Services, and/or Resource Family Approval (or comparable programs), including the scope of your responsibilities, specific initiatives or improvements you led, and how you ensured alignment across multiple programs with different mandates and populations?
07
Can you provide an example of a time you led a team through significant change—such as a policy shift, performance improvement effort, or organizational restructuring—highlighting your leadership approach and communication strategy, how you supported staff through resistance or stress, and the measurable outcomes or improvements that resulted?
08
This position requires the ability to work irregular hours as necessary; travel within and outside the County as necessary; including evenings, weekends, and holidays. Do you understand this requirement?
- Yes
- No
This position requires a qualifying security clearance through a background investigation and fingerprint check. Do you understand this requirement?
- Yes
- No
- Required Question
Salary : $20,000