What are the responsibilities and job description for the Park Operations Superintendent position at County of Riverside?
Riverside County Park and Open-Space District is seeking a Park Operations Superintendent (Park Superintendent)
The Riverside County Regional Park and Open-Space District is seeking a Park Operations Superintendent to oversee and direct front-of-house operations across seven Regional Parks. This role ensures consistent, high-quality customer service, efficient entry workflows, and adherence to District standards. The Superintendent provides leadership and guidance to front-line staff and supervisors, manages daily operations, and maintains accurate POS and cash-handling practices.
Key responsibilities include planning and delivering annual training for all front-of-house personnel, including POS system use, customer service, and de-escalation techniques. The position develops and audits the District’s Field Service Manual and creates site-specific operations guides. The Superintendent also oversees small-scale programming events, supports preparation for larger District events, and assists in managing camp hosts and caretakers.
The role works collaboratively with the Park Maintenance Superintendent and other District managers to address operational needs, prioritize repairs, track visitation trends, update training materials, evaluate staff performance, and maintain safe, welcoming park environments across all sites.
Ideal Candidate
The ideal candidate is an experienced parks operations professional who brings strong leadership, creativity, and a solution-focused mindset to a geographically dispersed team. They understand the operational needs of diverse park facilities such as campgrounds, cabins, RV sites, volunteer and camp-host programs, and aquatic features including splash pads and pools. They are equally comfortable supporting kiosk operations, guest check-in procedures, retail inventory, cash handling, and customer service standards.
The successful candidate excels at coordinating staff across multiple locations, conducting both virtual and in-person check-ins, job walks, and park tours. They are highly organized, capable of planning park programming and activity schedules, and adept at developing clear operational resources and training materials.
They are skilled in using tools such as ArcGIS, Microsoft Office, and mobile platforms to enhance field operations and data accuracy. They manage time effectively, completing regular site inspections and program evaluations, and demonstrate a strong commitment to supporting staff at all levels. Their collaborative approach ensures smooth alignment with the Park Maintenance Superintendent and helps deliver safe, high-quality visitor experiences throughout the District.
Preferred certifications include Certified Park & Recreation Professional (CPRP) and Aquatic Facility Operator (AFO).
• Plan, organize, coordinate, and review the operation, maintenance, and program activities of regional park facilities.
• Prepare specifications and monitor contractual maintenance services.
• Prepare budget estimates and assist in formulating and administering program plans and division policies; supervise the enforcement of park rules, regulations, and policies.
• Instruct and train subordinate personnel in the performance of their duties, including maintaining good public relations, enforcing County ordinances pertaining to the park program, and complying with park rules, regulations, and fire prevention practices as established by the State Department of Forestry and U.S. Forest Service.
• Resolve field employee relations problems or make recommendations for corrective actions; participate in hiring, promoting, disciplining, and terminating personnel; prepare reports and maintain records on all phases of park operations.
• Confer with staff and inspect park facilities and open spaces to evaluate effectiveness of operations, maintenance, and recreation programs; observe and review the work of employees for compliance with rules and regulations, and to determine the status of employee training and development; schedule and conduct staff meetings.
• Maintain effective relations with other agencies and the public; promote interest and participation in parks and recreation programs.
• Maintain internal control of fees collected, and recommend new or revised fee structures as required; plan and implement outdoor recreation and interpretive programs.
• Respond to inquiries and complaints from officials and the public; develop and recommend long-range operations and maintenance programs.
• Make recommendations for building or repair projects and coordinate the implementation of new construction or park improvement projects.Education: Graduation from an accredited college or university with a Bachelor's degree in forestry, park administration, public administration, or a closely related field. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Three years of experience in a supervisory or lead capacity in park maintenance and/or park operations.
Knowledge of: Budget and personnel procedures; principles of park management including resource management and protection; equipment, materials, and methods used in park landscape and facilities maintenance; laws, rules, and regulations pertinent to park operations.
Ability to: Plan, coordinate, and supervise the work of others; coordinate the utilization of personnel, equipment and other resources; prepare cost and materials estimates, and budget requests; speak and write effectively; maintain effective working relationships.
Other Requirements
License: Possession of a valid California Driver's License.
Please contact Angela Tavaglione at atavaglione@rivco.org or (951) 966-3590. Please allow 1-2 business days for response.
Salary : $68,662 - $100,532