What are the responsibilities and job description for the Eligibility Technician III position at County of Riverside?
Reposting: Reapplication is not required.
The County of Riverside's Department of Public Social Services (DPSS) is seeking to fill multiple bilingual and non-bilingual Eligibility Technician III positions.
This recruitment may be used to fill mission critical future vacancies. Interested candidates are encouraged to apply now. If you've interviewed within the last 6 months for this position, reapplication is not required.
The Eligibility Technician III provides leadership support under the direction of the Eligibility Supervisor. The Eligibility Technician III is a resource expert for benefit programs, technical issues and customer service.
The Eligibility Technician III strives to meet the objectives of the department’s mission and complies with all county and DPSS policies and directives with the ultimate goal of achieving and maintaining state and federal performance standards while providing benefits and services in a timely, competent and professional manner.
The Self-Sufficiency Division is responsible for administering programs and services that can assist Riverside County residents with basic needs and other services that can help them become self-sufficient. Incumbents assigned to this division will be located throughout the County and will involve interacting face-to-face with clients in a non-call-center environment. The most competitive candidates will have experience working specifically with CalWorks, Medi-Cal, and CalFresh programs; applied training and mentoring skills; a flexible mindset with the ability to adapt to change; and proficiency in CalSAWS (formerly known as C-IV) , Medi-Cal Eligibility Data System (MEDS), and Microsoft Office software.
Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.
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• Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on-the-job training, which would give instruction to learn the typical duties performed by the journey level classes.
• Interview applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department; obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.
• Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.
• Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose.
• Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Compute amount of grant authorized and perform other similar required computations.
• Prepare and maintain other documents associated with the eligibility determining process.
• On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear to need social services to designated social work staff members after completing the appropriate referral forms.
• Review, evaluate, and investigate selected grant-in-aid cases to determine the accuracy and completeness of all statements of fact given by applicants or recipients during initial and continuing eligibility determinations.
• Contact and interview applicants, recipients, individuals and representatives of business or government organizations for the purpose of verifying facts and/or resolving discrepancies pertinent to the correct determination of eligibility.
• Prepare written reports with recommendations for appropriate corrective action when additional facts affecting eligibility are established and/or prepare written reports justifying the eligibility determination made by the Department in cases appealed by clients.
• Make verbal presentations at fair hearings in support of eligibility determinations made by the Department and answer pertinent questions raised by the fair hearing officer and/or the client; prepare memos outlining Department actions that must be taken for compliance with decisions made by the fair hearing officer.
• Interpret policies, rules, and regulations to public officials, clients and the general public.
• Write correspondence.Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year performing duties comparable to Riverside County's Eligibility Technician II classification.
Knowledge of: The goals of public social service agencies; the basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs; interviewing and record keeping techniques; problems requiring referral to the social service staff; standard office procedures and practices.
Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations governing eligibility determinations to applicants, recipients, and the general public; speak and write effectively; maintain accurate and systematic records; identify problems requiring referral to other Department staff. Testing Information
All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.
The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.
What’s Next?
This recruitment is open to all Applicants Applicants.
For questions regarding this recruitment
Contact Chris Recinos at crecinos@rivco.org or at (951) - 955 - 9883.
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