What are the responsibilities and job description for the IT Helpdesk Technician Intern position at County of Orange?
Undergraduate Helpdesk Technician Intern (Paid Internship)
This internship recruitment will remain open until June 24, 2026 at 12:00am, or until the first 75 applications are received, whichever occurs first. Students are encouraged to apply immediately.
Applications are currently being accepted for Summer 2026 placement. Students who apply will be placed on a waiting list and may be contacted for an interview by the department at a future date.
DESCRIPTION
The Orange County Employees Retirement System (OCERS) invites you to join our growing TEAM! We are now accepting on-line applications to fill the position of Helpdesk Technician Intern.
WHO WE ARE
Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 55,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $28 billion dollar fund. For more information about OCERS, please click here.
Mission
OCERS' mission is to provide secure retirement and disability benefits with the highest standards of excellence.
Vision
OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.
Values
- Open and Transparent
- Commitment to Superior Service
- Engaged and Dedicated Workforce
- Reliable and Accurate
- Secure and Sustainable
THE OPPORTUNITY
Are you looking for a challenging and rewarding internship in the ever-evolving world of Information Technology? Do you have a passion for gaining hands-on experience with industry-leading technologies? If your answer is yes, then OCERS has the perfect opportunity for you!
Under general direction, the Helpdesk Technician Intern will work cohesively with all departments in providing OCERS team members and management with high-quality and effective technology solutions and support. This role contributes to the exceptional and efficient administration of the system by addressing a wide range of helpdesk inquiries and issues. You will gain invaluable experience with industry-leading technology solutions and help ensure the smooth operation of our IT environment. The Helpdesk Technician Intern will report directly to the IT Operations Manager.
ESSENTIAL DUTIES, AND RESPONSIBILITIES
Include but are not limited to the following:
- Respond to helpdesk inquiries and provide timely technical assistance to OCERS team members.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup and configuration of computer systems and peripherals.
- Assist with routine maintenance tasks such as software updates, backups, and hardware repairs.
- Monitor system performance and report any issues to senior IT staff.
- Report any security incidents or vulnerabilities to the appropriate personnel.
- Participate in team meetings and contribute to the overall success of the IT department.
- Maintain accurate records of helpdesk requests and resolutions.
- Prepare and update technical documentation and user guides.
MINIMUM QUALIFICATIONS
The minimum qualifications required for entry into this classification are as follows:
Education and/or Experience
- Must be enrolled in an accredited college or university from an associate’s or bachelor’s degree program with major coursework in Computer Science, Information Systems, or a closely related field that has provided a sound conceptual understanding of information technology, networking, and client/server architecture.
- The candidate must have an expected graduation date in Winter 2026 or later.
- Good communication, teamwork, and problem-solving skills.
- Availability to work at least 20 hours per week for 3 months.
- GPA of 3.0 or higher.
- Attach a copy of your most recent transcript (unofficial copy acceptable).
KNOWLEDGE/SKILLS/ABILITIES
- Basic understanding of computer hardware and software.
- Knowledge of basic networking concepts and troubleshooting.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users in a clear and concise manner.
- Active listening skills to understand user issues and provide effective solutions.
HIGHLY DESIRABLE QUALIFICATIONS
- Experience in developing automation scripts with PowerShell.
- Experience in analyzing business processes and identifying opportunities for improvement.
- Researching and learning new technologies and best practices.
- Experience with Azure Cloud.
SPECIAL NOTES, LICENSES, OR REQUIREMENTS
- A valid California C driver’s license or the ability to arrange necessary and timely transportation for field travel.
- May be required to use personal vehicle.
- A complete background investigation is required; a felony or misdemeanor conviction may be a disqualifying factor for employment.
- Please click here for additional details about the Undergraduate Intern Program.
BENEFITS AVAILABLE TO INTERNS
Although this is a paid internship that does not lead to paid employment or include employee benefits, students are offered an excellent opportunity to:
- Build resumes and explore career options.
- Apply academic skills and knowledge to the workplace.
- Fulfill college/university internship requirements.
- Network in their fields of interest with professionals who are dedicated to making a positive difference.
- Intern with one of the premier employers in the region.
HOW TO APPLY:
Applicants must attach a cover letter, resume, and unofficial transcripts to their application. The cover letter is an opportunity for students to describe career and academic goals, to elaborate upon personal and academic accomplishments, and to identify what type of internship experience they are seeking. Learn more about what to include in a cover letter HERE.
Applications that do not include a cover letter, resume, and unofficial transcripts will not be considered. You may apply online at the OCERS website: https://www.ocers.org/careers-ocers.
For specific information pertaining to this recruitment, please contact Alyna Conley at (714) 569-4851 or email aconley@ocers.org.
Do not submit a resume to this email address as they will not be considered in lieu of the required application process.
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocers.org." If your email address should change, please update your profile at www.governmentjobs.com.
Click here for additional Frequently Asked Questions.