What are the responsibilities and job description for the Business Systems Analyst (Limited-Term) position at County of Orange?
BUSINESS SYSTEMS ANALYST
Open to the Public
Applications will be accepted on a continuous basis until the needs of OCERS have been met. Interested applicants are encouraged to apply immediately.
Please note that this position will be filled as limited-term.
Limited term positions are funded for a specific duration—this assignment is estimated to last approximately three (3) years. While limited in funding, incumbents appointed to limited-term roles receive the same benefits as regular employees. All limited-term positions are subject to the same probationary period as regular-status positions within the same classification.
DESCRIPTION
The Orange County Employees Retirement System (OCERS) invites you to join our growing TEAM! We are now accepting on-line applications to fill the position of Business Systems Analyst.
WHO WE ARE
Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 55,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $30 billion dollar fund. For more information about OCERS, please click here.
Mission
OCERS' mission is to provide secure retirement and disability benefits with the highest standards of excellence.
Vision
OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.
Values
- Open and Transparent
- Commitment to Superior Service
- Engaged and Dedicated Workforce
- Reliable and Accurate
- Secure and Sustainable
Job Summary
OCERS is seeking a highly skilled and forward-thinking Information Technology Business Systems Analyst (BSA) to support enterprise-wide technology initiatives focused on Agentic AI, intelligent automation, and business process transformation over the next 3–5 years.
This role will work closely with OCERS Information Technology (IT), Information Security, and the Enterprise Project Management Office (EPMO) to evaluate, design, and implement innovative technology solutions that enhance operational efficiency, reduce risk, and improve service delivery to both internal and external stakeholders.
OCERS is currently in the process of implementing a new Pension Administration System (PAS). This next-generation platform will leverage advanced capabilities including process automation, orchestration, and agentic AI functionality. The BSA will play a critical role in bridging current-state operations with future-state processes, supporting both the PAS implementation and broader organizational transformation efforts.
Key Responsibilities
Business Systems Analysis & Transformation
- Serve as a liaison between business units, IT, Information Security, and EPMO to gather, analyze, and document business and system requirements.
- Translate business needs into functional and technical specifications for system enhancements and new solutions.
- Support the implementation of the new PAS by aligning business processes with system capabilities.
Process Improvement & Automation
- Apply Lean process improvement methodologies to evaluate and streamline existing business workflows.
- Identify opportunities to reduce manual processes, improve accuracy, and enhance operational efficiency.
- Lead or support initiatives leveraging automation, orchestration, and AI-driven solutions, including agentic AI.
Project Delivery & Coordination
- Manage or support IT project work across multiple initiatives in collaboration with the EPMO.
- Participate in project planning, scheduling, risk management, and status reporting.
- Coordinate testing, validation, and deployment of new solutions.
Technology Evaluation & Implementation
- Evaluate emerging tools and technologies, with a strong focus on the Microsoft ecosystem (e.g., Power Platform, Azure, AI services).
- Partner with IT teams to design, test, and deploy scalable and secure solutions.
- Ensure alignment with OCERS IT standards, architecture, and security requirements.
Change Enablement
- Support organizational change by helping stakeholders transition from current processes to future-state operations.
- Assist with documentation, training, and communication efforts related to system and process changes.
Minimum Qualifications
Minimum qualifications required for entry into the classification.
Education and/or Experience:
- Minimum 5 years of proven experience as a Business Systems Analyst (BSA) in an IT environment.
- Demonstrated project management experience, including managing or supporting multiple concurrent initiatives.
- Experience working with cross-functional teams including IT, security, and project management offices.
- Strong analytical, problem-solving, and communication skills.
- Familiarity with cloud data platforms (Microsoft Fabric, Azure, or similar).
- Excellent communication skills with the ability to collaborate across business and technical teams.
Education/Experience Substitution:
- A Bachelor's degree in Computer Science, Information Systems, Management Information Systems, Engineering, Data Science, Mathematics, or another closely related STEM field may substitute for one (1) year of the required experience.
- A Master's degree or higher in one of the above fields may substitute for two (2) years of the required experience.
Highly Desirable Qualifications:
- Experience supporting large-scale system implementations, preferably in pension, financial, or public sector environments.
- Familiarity with automation, workflow orchestration, and AI-driven solutions, including emerging agentic AI concepts.
- Lean process improvement certification (e.g., Lean, Six Sigma, or equivalent).
- Hands-on experience with Microsoft technologies such as:
- Power Platform (Power Automate, Power Apps).
- Azure services and integrations.
- Microsoft 365 and related tools.
- Experience in evaluating, designing, testing, and deploying enterprise technology solutions.
Key Competencies:
- Strategic thinking with a focus on innovation and continuous improvement.
- Ability to bridge business and technical domains effectively.
- Strong stakeholder engagement and collaboration skills.
- Adaptability in a rapidly evolving technology landscape.
Physical, Mental and Environmental Conditions
The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position.
Physical and Mental Requirements
- Speak and hear well enough to communicate in English clearly and understandably in person, over the telephone, and in small groups.
- Manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a telephone, keyboard, write, and use a calculator.
- Mental stamina to interact professionally with members of the Board of Retirement, Participating Employers, peers, and members.
- Vision sufficient to read fine print and a computer monitor.
- Independent body mobility, agility, and stamina to stand, walk, stoop, bend, and twist, to access a standard office environment.
- Ability to sit for prolonged periods of time.
- Body strength sufficient to lift up to 15 pounds and carry files.
Environmental Conditions
- The primary workplace is in an office environment, working with standard office equipment.
- Peripheral office equipment generates a quiet, moderate noise level.
- Operates in an environment that includes elected officials, non-elected officials, government agencies, community interest groups and the general public in the development and coordination of OCERS affairs.
- Out of area travel may be required to attend professional conferences and meetings.
Special Notes, Licenses or Requirements:
- A valid California class C driver’s license or the ability to arrange necessary and timely transportation for field travel; may be required to use personal vehicle.
- A complete background investigation is required; a felony or misdemeanor conviction may be a disqualifying factor from employment.
RECRUITMENT PROCEDURE
OCERS’ Human Resources Department will screen all applications and supplemental responses to identify qualified candidates. Applications submitted without a completed supplemental information form will be disqualified from further consideration. After screening, the more qualified candidates will be referred to the next step in the recruitment process and notified of all further procedures applicable to their application status.
Applications Appraisal Panel (AAP) |Application Rating (Refer/Non-Refer)
A panel of job knowledge experts will screen and evaluate all application materials for job knowledge, competencies, and related education and experience as described above. Please be thorough in your responses to supplemental questions as each will be evaluated and rated accordingly. Additionally, please be thorough in aligning your education and work experience to the competencies and qualifications listed in this bulletin. Clarity of expression, grammar, spelling and ability to follow instructions will also be considered in the evaluation. This is a competitive process and only the more qualified candidates will be referred to the next step.
Qualifications Appraisal Panel | Oral Interview
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job.
Based on OCERS' needs and the number of applications received, the selection procedures listed above may be modified, and all affected candidates will be notified.
HOW TO APPLY:
You may apply to this position online via the OCERS Job Board. Only online applications with completed supplemental questions will be accepted.
It is recommended that you record or print your confirmation page, as this verifies receipt of your online application. For specific information pertaining to this recruitment, please contact Alyna Conley at (714) 569-4851 or email aconley@ocers.org.
Please do not submit resumes to this email address as they will not be considered in lieu of the required application process.
EMAIL NOTIFICATION:
Email is the primary form of notification throughout the recruitment process. Please ensure that you include your correct email address in the application and that you use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocers.org." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
Salary : $94,531 - $137,069