Part-Time Communications Officer

Jackson County is accepting applications to fill a Part-Time Communications Officer position. 

Engages in the dispatching of emergency vehicles in response to calls requiring police, fire or medical services; answers and logs calls and inquiries of emergent and non-emergent nature.

This is a specialized non-sworn law enforcement position in the Communication Division of the Sheriff's Office.  This position requires training and familiarization with emergency service dispatching entailing a 9-1-1 system. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers calls by radio and telephone and dispatches public?safety personnel as required, and provides information to callers and public?safety responders
• Listens to radio communications and responds with voice quality that transmits with clarity.Listens to multiple conversations at the same time.
• Logs calls and actions taken in accordance with prescribed procedures
• Operates high speed electronic teletype with either printer or CRT readout
• Ascertains nature of calls to assure correct information to determine necessary action to be taken
• Operates all equipment and monitors its operation to assure proper functioning
• Makes out reports as prescribed by established procedure
• Performs clerical support services, such as filing, searching files through data processing equipment or other related clerical functions 
• Performs multiple tasks simultaneously
• Deals with the public and public?safety personnel courteously and in a business?like manner, even under stress
• Performs a variety of tasks associated with the operation of a computer?aided emergency communication center
• Acts courteous, cooperative and respectful at all times with the public, public officials,service vendors, inmates, peer employees, all county related departments and supervisors

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent; Associate's degree or job-related course work and/or knowledge of public safety and security preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM JOB
 
KNOWLEDGE 

• Knowledge of police communication methods and techniques
• Knowledge of weaponry, public safety, and security operations, rules, regulations precautions, prevention, and the protection of people, data and property
• Knowledge of laws, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process
• Knowledge of state statutes, county ordinances and other regulations which apply to county lands and facilities 
• Knowledge of specific locations within Jackson County and surrounding areas
• Knowledge of all operations of an emergency dispatch center

 
SKILLS

• Excellent interpersonal skills in dealing with the public in enforcement situations required
• Utilize effective communication skills; be polite, courteous, and professional in manner
• Problem Identification skills – identifying the nature of problems
• Social Perceptiveness skills – being aware of other' reactions and understanding why they react the way they do
• Critical Thinking skills – using logic and analysis to identify the strengths and weaknesses of different approaches
• Speech skills – talking to others to effectively convey information
• Active Listening skills – listening to what other people are saying and asking questions as appropriate
• Judgment and Decision Making skills – weighing the relative risks and benefits of a potential action
• Exercises good judgment in dispatching and answering inquiries 
• Possess clear, concise and pleasant radio and telephone voice for clarity and enunciation to assure understanding of related message
• Proficient in keyboarding skills

 
ABILITY

• Documenting/Recording Information – entering, recording, storing, or maintaining information in written, oral or electronic data format
• Resolving Conflict, Negotiating with Others – handling complaints, arbitrating disputes, resolving grievances or otherwise negotiating with others
• Communicating with Other Workers – observing, receiving, and otherwise obtaining information from all relevant sources via contact with supervisors, fellow workers and subordinates, the public, government, and other external sources
• Establishing and Maintaining Relationships – developing constructive and cooperative working relations among the county and other agencies 
• Ability to multi-task in a fast-paced environment
• Ability to read printed maps, icons, alpha and alpha/numeric detail and teletypes from other sources
• Willing and able to work varied shifts and weekends and holidays and long hours in emergency situations
• Good hearing and visual acuity as prescribed in the physical abilities section of this job description
• Ability to read and discern lighted equipment, boards and alarm monitoring equipment
• Ability to recall information
• Ability to concentrate and handle distractions while performing a task
• Ability to derive the correct meaning from various types of information received orally
• Ability to cope with both periods of inactivity and periods of intense stress
• Ability to read and interpret documents, and laws in the English language
• Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
• Ability to speak additional language preferred
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, and percent
• Ability to apply common sense to carry out instructions furnished in written, oral or diagram form
• Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

Salary : $23 - $26