Tax Claim Supervisor

The Tax Claim Office Supervisor is a key leadership position within the Treasurer’s Office, responsible for ensuring the lawful, accurate, and efficient administration of delinquent real estate tax collection in accordance with the Real Estate Tax Sale Law (RETSL) and all applicable federal, state, and County regulations.
This role is critical to protecting the County’s financial integrity and minimizing legal exposure by ensuring strict compliance with statutory notice requirements, tax sale procedures, and fiduciary responsibilities. The Supervisor directs daily operations of the Tax Claim Bureau, oversees staff performance, manages sensitive financial transactions, and serves as a central coordinator between taxpayers, legal counsel, and County departments.
The position requires a high degree of technical knowledge, independent judgment, and accountability, as errors in execution may result in invalidated tax sales, financial loss, or legal liability for the County.

• Supervise, train, and evaluate Tax Claim Bureau personnel, ensuring adherence to RETSL requirements, County policies, and internal control procedures.
• Oversee all daily financial operations, including cashiering, balancing, and reconciliation of collections, ensuring accuracy and safeguarding of public funds.
• Maintain and enforce strict internal controls over the handling, recording, and depositing of cash, checks, and electronic payments.
• Ensure all tax sale processes (upset, judicial, and repository sales) are conducted in full compliance with the Real Estate Tax Sale Law, including timelines, notices, postings, and advertising requirements.
• Coordinate with bookkeeping and tax sale staff to verify account accuracy, resolve discrepancies, and ensure statutory deadlines are met without exception.
• Conduct and oversee research necessary to identify property owners, lienholders, and interested parties to ensure proper notification and due process.
• Serve as a primary escalation point for complex taxpayer issues, including delinquent accounts, payment disputes, and enforcement actions.
• Professionally manage and de-escalate difficult or sensitive interactions with taxpayers, including those facing potential property loss.
• Perform and review end-of-day financial closeout procedures, including credit card reconciliation and deposit verification.
• Ensure the physical security of all funds through proper balancing and secured storage in accordance with County policy.
• Act as liaison with the department solicitor on legal matters, including tax sale challenges, lien enforcement, and bankruptcy-related issues.
• Coordinate with the Board of Assessment Office to ensure accurate reflection of assessment changes affecting tax liability and claims.
• Attend and participate in hardship hearings, negotiating payment agreements when appropriate to prevent property loss while protecting County interests.
• Assist in the preparation and administration of the annual Tax Claim Bureau budget, including forecasting revenues and expenditures.
• Monitor legislative or regulatory changes impacting tax collection and recommend procedural updates to maintain compliance.
• May oversee additional operational units, including the Self Tax Unit, as assigned by the Treasurer.
• Perform other related duties as required.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, Public Administration, or related field preferred.
• Minimum of four (4) to five (5) years of experience in a Tax Claim Bureau or governmental tax collection environment.
• Demonstrated knowledge of the Real Estate Tax Sale Law and related tax enforcement procedures strongly preferred.
• Prior supervisory or leadership experience preferred.
• Strong financial, mathematical, and reconciliation skills with exceptional attention to detail.
• Ability to interpret and apply laws, regulations, and policies to complex situations.
• Excellent communication, conflict resolution, and customer service skills.
• Proficiency in Microsoft Office and relevant tax or financial management systems.

PHYSICAL REQUIREMENTS

• Ability to perform duties in a standard office environment.
• Normal to good health, with the ability to sit or stand for extended periods and perform routine office tasks.

WORKING CONDITIONS

• Primary assignment within the Tax Claim Bureau, with potential oversight of additional units as directed.
• Flexibility in scheduling may be required during peak periods, including tax sale cycles, legal deadlines, or special projects.
• Work is performed in a high-accountability environment where strict adherence to legal deadlines and financial controls is essential.