What are the responsibilities and job description for the Senior Income Maintenance Caseworker position at County of Dare?
Performs advanced skilled human support work determining eligibility for various public assistance programs; providing support for lower-level department staff, and related work as apparent or assigned. Work is performed under the limited supervision of the Income Maintenance Supervisor. Continuous oversight is exercised over Income Maintenance Caseworker.
- Interviews applicants for various assistance programs; verifies eligibility factors.
- Provides information to applicants, the public and others regarding various assistance programs.
- Coordinates with other agencies and organizations such as hospitals, health departments, nursing homes, etc. to secure services for clients.
- Provides policy and technical support and training of the eligibility and enrollment processes to lower-level caseworkers and processing assistants.
- Assists agency supervisors in identifying error trends relating to policy; prepares reports and statistical information relating to staff productivity and accuracy.
- Resolves complex issues in the eligibility and enrollment processes in NC Fast.
- Mentor staff that have been released from the training program.
- Reviews applications and re-certifications for accuracy and timeliness.
- Completes eligibility and enrollment process in NC Fast for Medicaid and Food and Nutrition Services.
- Performs other assigned duties.
- Thorough knowledge of the principles, methods, techniques, and practices of public assistance.
- Thorough knowledge of forms, documents, and procedures in determining eligibility.
- Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
- Ability to prepare clear and concise reports.
- Ability to communicate complex ideas effectively, orally and in writing.
- Ability to solve problems within scope of responsibility.
- Ability to establish and maintain effective working relationships with clients, associates, and the general public.
- High school diploma or equivalent.
- Moderate experience in related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
- Valid driver’s license.
- NC Fast System Training
- Budgeting Training